Job Alert !! AVP- Strategic Account Management

Role Summary

Senior AVP

proactive, data-driven leader

Key Responsibilities

1. Client Engagement & Business Development

• Build and maintain strong relationships with senior client stakeholders
  
• Ensure high client retention by proactively identifying and mitigating risks
  
• Expand business within existing accounts by identifying and engaging new SPOCs
  
• Drive new client acquisition and pitch value-driven solutions
  

2. Growth & Expansion

• Increase account revenue through upselling and cross-selling initiatives
  
• Analyze hiring trends and client metrics to optimize delivery and performance
  
• Improve fill rates and ensure consistent client satisfaction
  
• Share periodic reports on account health, hiring, and performance KPIs
  

3. Account Stabilization & Growth

• Oversee smooth onboarding and early-stage success of new clients
  
• Set up operational processes to ensure long-term account stability and reduced churn
  

4. Operations & Compliance

• Be the voice of the associate; ensure smooth candidate experience and quick resolution of issues
  
• Manage escalations and compliance concerns in coordination with internal teams
  
• Work with Finance for invoicing, payment follow-ups, and contract renewals
  

Key Focus Areas & Required Characteristics

• Client Sales & Engagement:

  Strong in pitching, stakeholder management, and solution selling

• Delivery Collaboration:

  Coordinate with recruitment and operations to meet client expectations

• Strategic Growth Mindset:

  Ability to mine accounts and identify growth opportunities

• Industry Knowledge:

  Quick to learn domain-specific trends and talent requirements

• Matrix Management:

  Comfortable navigating complex internal and client ecosystems

• Data-Driven Execution:

  Leverage analytics for decision-making and client reporting

• Thought Leadership:

  Provide strategic insights and innovations to improve client success

Operational Ownership

• Minimal involvement in day-to-day delivery, but accountable for overall account success
  
• Collaborate with P&L owners and internal stakeholders to align goals and deliverables
  
• Handle high-level escalations and strategic conversations with authority
  

Preferred Qualifications

• 1018 years of experience in account management, client servicing, or business development
  
• Background in Recruitment, Staffing, HR Tech, or IT services preferred
  
• Strong communication, leadership, and stakeholder management skills
  
• Experience working in matrix environments across functions and geographies
  

Why Join Us?

• Work with industry leaders and top enterprise clients
  
• Drive strategic growth and innovation in a high-impact leadership role
  
• Competitive salary, performance bonuses, and career growth opportunities
  

Apply now

Interested candidates can apply via Naukri or send resumes to