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7.0 - 11.0 years
0 Lacs
maharashtra
On-site
Role Overview: As a GIT Full Stack Developer at Colgate-Palmolive, you will be part of a dynamic developer community working on building a new age eCommerce platform. Your role as a Senior Individual Contributor will involve designing, developing, and supporting robust, scalable, and high-performance applications to enhance eCommerce operations. You will collaborate closely with product managers and digital team members to understand requirements and develop applications, microservices, frontends, APIs, and integrate them to build distributed systems. Your willingness to learn new technologies and stay updated with current frameworks is crucial for this role. Key Responsibilities: - Develop secure web applications for eCommerce platforms operating on the Headless paradigm and storefront implementations - Contribute to solutioning and designing new integrations for the sites - Improve site reliability, assist with site upgrades, and enhance build process efficiency - Design complex integrations including middleware services - Collaborate with team members of diverse technical backgrounds to solve digital problems effectively - Conduct code reviews, offer quality feedback, and mentor junior resources when necessary - Contribute to overall program maturity and platform development - Share knowledge with team members to drive platform resilience and operational excellence - Stay updated with serverless deployment landscapes and cloud platforms Qualifications Required: - Bachelor's degree in Computer Science, Computer Applications, Maths, or Engineering disciplines - Minimum of 7 years of experience in large-scale platform-level frontend development - Minimum of 2 years of experience in leading end-to-end backend design and implementations - Good understanding of modern JS frameworks, preferably Node stack with Typescript - Familiarity with front end frameworks like React/Next or Vue/Nuxt - Experience with testing frameworks like Mocha, Jest and caching strategies like MemCache/Redis - Proficiency in creating Rest and/or GraphQL APIs with Node.js - Knowledge of SQL/No-SQL DBs, query performance optimization, and queue processing/brokering - Working knowledge of Git, debugging, performance monitoring, benchmarking, and testing tools - Preferred qualifications include knowledge of other backend programming languages, additional types of DB, data privacy concepts, cyber security, middleware platforms, and ECommerce domain Additional Details: Colgate-Palmolive is committed to fostering an inclusive environment where individuals from diverse backgrounds can contribute meaningfully to the business. The company values strong talent with diverse perspectives and is dedicated to ensuring that every individual can be their authentic self, treated with respect, and empowered to serve consumers globally. Colgate-Palmolive is an equal opportunity employer offering reasonable accommodation during the application process for persons with disabilities.,
Posted 19 hours ago
0.0 - 3.0 years
2 - 3 Lacs
bengaluru
Work from Office
Responsibilities: Manage customer queries via phone, email & chat Maintain high NPS scores through excellent service Collaborate with cross-functional teams for issue resolution Annual bonus Provident fund
Posted 1 day ago
1.0 - 5.0 years
1 - 3 Lacs
bengaluru
Work from Office
Teleperformance is hiring for young talents/ Immediate joining Requirements: Requirements: Candidates with graduation and above can apply. Should have excellent communication skills. Should be very good in English communication Work From Office. Face to Face. Immediate joiners preferable. Domestic Shifts. 6 days working, 1 days rotational off. 27,000 CTC and 22,000 Take Home Salary Work Location: Marathalli, Bangalore If interested send me your resume through WhatsApp to or call to - Faiza-9353924606
Posted 1 day ago
5.0 - 10.0 years
7 - 12 Lacs
bengaluru
Work from Office
https://ergode.keka.com/careers/jobdetails/23671
Posted 3 days ago
2.0 - 6.0 years
0 - 0 Lacs
navi mumbai
Work from Office
We are looking for a QA Engineer to test and ensure the quality of our e-commerce websites. Key Responsibilities: Create and execute test cases for website features like shopping carts, payment gateways, and product catalogs. API testing with Postman Perform UI, usability, and responsive testing across devices and browsers. Use tools like Selenium for automated testing. Validate front-end elements using HTML; basic understanding of PHP, CSS, and JavaScript is a plus. Report bugs and work closely with development teams for resolution. Ensure platform security through proper testing practices (ISTQB/CSTE certified preferred). Preferred candidate profile 2-6 years of experience in website or e-commerce testing Hands-on experience with Selenium or other automation tools Strong understanding of UI/UX and responsive design testing Familiar with HTML, CSS, JavaScript, and PHP basics Good communication and bug-reporting skills Experience working in Agile/Scrum teams
Posted 4 days ago
5.0 - 7.0 years
10 - 20 Lacs
bengaluru
Work from Office
We're Nagarro , We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! REQUIREMENTS: 5-8 years of exp in automation testing Have worked on Ecommerce Domain Experience in Programming any language, preferably Java, OOPS concepts. Experience in API testing (Postman), Web testing, Android and iOS Apps. Experience in writing SQL queries. Experience in Selenium Web Driver for automation testing. Experience in performance testing and tools like Jmeter. Experience with API testing and familiarity with tools like REST Assured. Knowledge of continuous integration/continuous deployment (CI/CD) processes RESPONSIBILITIES: Understanding the projects functional and non-functional requirements and the business context of the application being developed. Understanding and documenting requirements validated by the SMEs Interacting with clients to identify the scope of testing, expectations, acceptance criteria and availability of test data and environment. Working closely with product owner in defining and refining acceptance criteria. Preparing test plan/strategy Estimating the test effort and preparing schedules for testing activities, assigning tasks, identifying constraints and dependencies Risk management identifying, mitigating and resolving business and technical risks. Determines the potential causes of problems and analyses multiple alternatives. Designing and developing a framework for automated testing following the project's design and coding guidelines. Set up best practices for test automation. Preparing test reports to summarize the outcome of the testing phase and recommending whether the application is in a shippable state or not Communicating measurable quality metrics, with the ability to highlight problem areas and suggest solutions Participating in retrospective meetings, helping identify the root cause of any quality related issue and identifying ways to continuously improve the testing process Conducting demos of the application for internal and external stakeholders Reviewing all testing artifacts prepared by the team and ensuring that defects found during the review are tracked to closure Working with team and stakeholders to triage and prioritize defects for resolution Giving constructive feedback to the team members and setting clear expectations
Posted 5 days ago
8.0 - 12.0 years
15 - 18 Lacs
chennai
Work from Office
Dear Job seekers!!! Greetings from Mobile Programming India Pvt Ltd!!!I hope this email finds you well. We are excited to announce an excellent job opportunity for the position For Product manager.. We believe that your skills and experience align perfectly with our requirements. Role : Product Manager Experience: 8+ Years Location: Chennai Interview Mode: Face to face/Virtual Please find the JD below:- Product Manager JD Responsibilities Define product requirements, create user stories, and prioritize feature development based on business objectives and user needs. Create timelines and roadmaps for developing the product and lead the project management processes. Communicate regularly with stakeholders to provide updates on product performance, upcoming features, and any operational issues. Cross-functional collaboration as the Product owner, need to coordinate with other key stakeholders in the product development lifecycle. Track key performance indicators (KPIs) and utilize data-driven insights to make informed decisions about product enhancements and optimizations. Requirements 8-12 years of professional experience with at least 5 years in Product Management (must) Minimum 5 experience in working with Internet /Ecommerce companies (must) MBA or Management Post Graduation (must) Prior experience working with large scale organizations handling large user traffic volumes preferred Strong analytical skills and ability to utilize data to drive decision-making. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Proven track record of successfully managing products through their lifecycle, from conception to launch and ongoing optimization. Strong problem-solving skills and ability to think strategically while also paying attention to detail. Experience working in fast-paced, iterative development environment.
Posted 6 days ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
As a Developer specializing in Digital Consumer experiences, your primary responsibility will be to create engaging features using web technologies. This includes developing functionalities such as product search, order management, promotions, store locator, and social ecommerce features. Collaborating with the architect, you will establish implementation processes, quality gates, and standards to ensure the delivery of high-quality application code. Your role will involve diagnosing and resolving technical issues related to web technologies, with a focus on Java/J2EE. Ecommerce knowledge will be beneficial in this role. Working closely with the product and business teams, you will translate requirements into comprehensive specifications and provide guidance to team members on design and implementation aspects. To excel in this position, you should possess a Graduation degree in any Specialization and demonstrate proficiency in J2EE, Spring Framework, and Hibernate. A solid understanding of JVM, Java Memory Model, and clean coding practices is essential. You should be capable of writing unit tests, implementing automated testing platforms, and be well-versed in object-oriented programming and relational databases. Experience with open-source technologies, tools like Ant, Maven, Gradle, and code versioning tools such as GIT is desirable. Familiarity with CI/CD processes, design patterns, architectural principles, and microservices is crucial for success in this role. A strong grasp of RDBMS systems like MySQL and basic knowledge of NoSQL databases like MongoDB and Elasticsearch will be advantageous. Additionally, a deep understanding of the eCommerce domain is required for this position. This is a full-time job that requires your presence on-site.,
Posted 6 days ago
2.0 - 6.0 years
0 Lacs
noida, uttar pradesh
On-site
You will need a B.E., B.Tech, or M.Sc. degree in Computer Science or a related technical field with 2 to 3+ years of experience as a Quality Assurance Tester or in a similar role. Your responsibilities will include testing websites and mobile applications (iOS/Android), collaborating with developers and product managers to understand requirements and use cases, and having a strong understanding of software testing methodologies and test-driven development. Additionally, you should have experience working with databases, SQL, and application servers, writing and maintaining test plans and test cases, and using browser-based UI automation tools like Selenium/Robot frameworks. Experience with API testing, load and performance testing tools, load/stress test analysis, setting up performance testing environments in the cloud, and working in a SaaS or Cloud Services environment will be beneficial. Knowledge of HTML/CSS/JavaScript and React.js, as well as experience in the Fintech and E-Commerce domains, will be considered a plus. If you meet these qualifications and have the required experience, you can drop your CV at hr@enterslice.com.,
Posted 6 days ago
6.0 - 11.0 years
10 - 15 Lacs
ahmedabad
Work from Office
Designation: Sr Performance Marketing Manager Location Ahmedabad, GJ (Onsite) About the Role We are seeking an experienced Digital Marketing Manager to lead paid media strategies and execution for our eCommerce clients. The ideal candidate will have proven expertise in SEM (Google Ads, Bing Ads) and Paid Social (Meta/Facebook & Instagram Ads) with a strong track record of managing large-scale campaigns, delivering measurable ROI, and working with USA-based clients. This role requires strong analytical, leadership, and client management skills. Key Responsibilities Develop, implement, and optimize paid search (SEM) and paid social (Meta/Facebook Ads) strategies for eCommerce clients. Manage and oversee large-scale ad campaigns, ensuring measurable ROI and performance growth. Collaborate with account managers, creative teams, and analytics teams to deliver end-to-end campaign execution. Analyze campaign performance, prepare weekly/monthly reports , and provide actionable insights. Identify cross-sell and up-sell opportunities to drive account growth. Train, mentor, and manage a team of digital marketing specialists ; provide guidance on best practices and performance improvement. Stay updated with industry trends, platform updates, and competitor strategies . Work closely with USA-based clients to understand their goals, propose strategies, and deliver results. Requirements 5+ years of hands-on experience in Digital Marketing with expertise in SEM (Google Ads, Bing Ads) and Meta (Facebook/Instagram Ads). Proven experience in managing eCommerce projects (mandatory) . Strong track record of working with USA clients . Experience managing and optimizing campaigns with significant monthly ad spends ($50K+ preferred) . Demonstrated success in achieving measurable ROI from paid campaigns. Knowledge of SEO is a plus (not mandatory). Excellent analytical, communication, and leadership skills . Prior experience in managing and mentoring a team of digital marketing professionals.
Posted 6 days ago
7.0 - 11.0 years
0 Lacs
karnataka
On-site
You are a Lead Engineer-QA with over 10 years of experience in QA, specializing in both Automation and Manual testing. In this role, you will be required to have hands-on experience with the Mirakl Marketplace platform and a minimum of 7 years experience in writing Selenium test cases using BDD framework. Your expertise in the E-commerce domain is crucial, along with in-depth knowledge of Java Technologies. Furthermore, you should possess the ability to write SQL queries for performing DB validations using databases such as Postgres, Cassandra, and MySQL. Your responsibilities will include Test Planning, Process Management (Testcase and Defect management), Effort Estimation, and ensuring adherence to Agile Development Practices. Experience with Agile methodologies such as Scrum and proficiency in tools like JIRA and Confluence are highly desirable. Additionally, you are expected to have a strong foundation in at least one Object-Oriented Programming language and possess excellent cross-functional coordination skills to effectively collaborate with various teams within the organization.,
Posted 1 week ago
13.0 - 17.0 years
0 Lacs
indore, madhya pradesh
On-site
As an Account Manager at Walkover Web Solutions Pvt. Ltd., you will play a crucial role in building and maintaining strong relationships with our clients to ensure their satisfaction and retention. With 13 years of experience in client relationship management, sales outreach, or business development, preferably within the SaaS domain, you will be well-equipped to identify and engage potential leads through outbound and inbound channels. Your responsibilities will include understanding client needs and proposing tailored solutions from our product/service portfolio. Collaborating with internal teams will be essential to ensure smooth onboarding and delivery for clients. Tracking and reporting sales activities, pipeline, and key performance metrics will also be part of your role, along with staying updated on industry trends, competitors, and market opportunities. To excel in this role, you should possess strong communication, negotiation, and interpersonal skills. Your ability to manage multiple accounts and priorities effectively, coupled with a self-motivated and results-driven approach, will be key to your success. Proficiency in CRM tools and sales software will be advantageous. Joining our team offers you the opportunity to work in a dynamic, fast-paced, and innovative environment. You can expect professional growth and learning opportunities, along with a flexible work environment that promotes work-life balance. If you are ready to take on this exciting challenge and contribute to our team's success, we look forward to welcoming you aboard.,
Posted 1 week ago
1.0 - 3.0 years
1 - 2 Lacs
jaipur
Remote
Role- Project Manager For Digital Marketing Agency Must have Skills - Meta Ads, E-commerce Marketing , SMM, Spoken English & Hindi, D2C Ecommerce Must have Experience - Digital Marketing, Client & Team Management, LeaderShip Perks and benefits Work From Home
Posted 1 week ago
2.0 - 4.0 years
1 - 3 Lacs
kolkata
Work from Office
Administer search engine programs Exp with SEO marketing tools and strong SEO capabilities Optimize copy and landing pages for SEM Create a report of competitor advertising links Exp in ecommerce industry is must Required Candidate profile Must have experience in SEO Good problem solving skills Link building
Posted 1 week ago
10.0 - 19.0 years
20 - 35 Lacs
mumbai
Work from Office
Role Summary We are looking for an experienced and strategic Senior AVP to lead account management, client engagement, and business growth initiatives. You will serve as the single point of contact (SPOC) for key client accounts, driving retention, expansion, and high-impact stakeholder engagement. This role demands a proactive, data-driven leader who thrives in a fast-paced environment and has a proven track record in sales, account mining, and delivery coordination . Key Responsibilities 1. Client Engagement & Business Development Build and maintain strong relationships with senior client stakeholders Ensure high client retention by proactively identifying and mitigating risks Expand business within existing accounts by identifying and engaging new SPOCs Drive new client acquisition and pitch value-driven solutions 2. Growth & Expansion Increase account revenue through upselling and cross-selling initiatives Analyze hiring trends and client metrics to optimize delivery and performance Improve fill rates and ensure consistent client satisfaction Share periodic reports on account health, hiring, and performance KPIs 3. Account Stabilization & Growth Oversee smooth onboarding and early-stage success of new clients Set up operational processes to ensure long-term account stability and reduced churn 4. Operations & Compliance Be the voice of the associate; ensure smooth candidate experience and quick resolution of issues Manage escalations and compliance concerns in coordination with internal teams Work with Finance for invoicing, payment follow-ups, and contract renewals Key Focus Areas & Required Characteristics Client Sales & Engagement: Strong in pitching, stakeholder management, and solution selling Delivery Collaboration: Coordinate with recruitment and operations to meet client expectations Strategic Growth Mindset: Ability to mine accounts and identify growth opportunities Industry Knowledge: Quick to learn domain-specific trends and talent requirements Matrix Management: Comfortable navigating complex internal and client ecosystems Data-Driven Execution: Leverage analytics for decision-making and client reporting Thought Leadership: Provide strategic insights and innovations to improve client success Operational Ownership Minimal involvement in day-to-day delivery, but accountable for overall account success Collaborate with P&L owners and internal stakeholders to align goals and deliverables Handle high-level escalations and strategic conversations with authority Preferred Qualifications 1018 years of experience in account management, client servicing, or business development Background in Recruitment, Staffing, HR Tech, or IT services preferred Strong communication, leadership, and stakeholder management skills Experience working in matrix environments across functions and geographies Why Join Us? Work with industry leaders and top enterprise clients Drive strategic growth and innovation in a high-impact leadership role Competitive salary, performance bonuses, and career growth opportunities Apply now to be part of a fast-paced, people-driven, and growth-focused organization! Interested candidates can apply via Naukri or send resumes to [anjali.pal@careernet.in]
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
ahmedabad, gujarat
On-site
The ideal candidate for this role in Ahmedabad should have a minimum of 5 years of experience. Your main responsibilities will include acting as a liaison between the business and technical teams, analyzing and documenting functional requirements for assigned projects and products based on defined business requirements. You will be required to prepare various documents such as SRS, Flow diagram, Functional Diagram, Mock-ups, and Wireframes for the assigned products and projects. As the single point of contact on requirements with customers, you will need to manage customer expectations on the product and ensure user acceptance upon delivery. Experience in the Ecommerce domain is essential for this role. Additionally, you will be responsible for creating product collaterals like User Guides, Video Tutorials, Reference manuals, Brochures, Help, Presentations, White Papers, and blogs. Furthermore, you will be expected to facilitate business development and sales support activities, including solution demos, responding to RFPs, and creating SOWs. Conducting competitor analysis and presenting reports to concerned stakeholders will also be part of your responsibilities. Building credibility at all levels with clients and colleagues is crucial for success in this role.,
Posted 2 weeks ago
3.0 - 8.0 years
1 - 4 Lacs
bengaluru
Work from Office
Process Trainer (BPO – E-commerce pref) Exp: 3+ yrs in BPO with min. 1 yr as Process Trainer (CS/Domestic BPO) Conduct new hire & refresher trainings, design content, and work with Quality/Ops for process improvements. knowledge on Fraud Risk Mngt Required Candidate profile Skills: Excellent English & Hindi communication, strong presentation, facilitation, and content creation abilities. Graduate (UGC recognized) | 6 days working (1 rotational off)
Posted 2 weeks ago
8.0 - 13.0 years
20 - 22 Lacs
bengaluru
Hybrid
Key Responsibilities: A Certified scrum master with a minimum of 5+ years experience in Scrum. Experience in the Web/eCommerce space preferred. Demonstrated knowledge of Agile/Scrum and proven experience as a Scrum Master. Exposure to multiple, diverse technologies and processing environments. Effective ability to lead and train teams through sprint planning, retrospectives, and facilitation of multiple sprints within the enterprise environment. Experience with SAFe Agile is mandatory. Key Competencies: Min 1 year Ecommerce experience Exceptional interpersonal skills, including teamwork, facilitation and negotiation. Strong leadership skills. Excellent analytical and technical skills. Excellent written and verbal communication skills. Excellent planning and organizational skills.
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
delhi
On-site
You should have experience in designing and implementing various Web Test Automation frameworks. With at least 3 years of experience in Software Automation testing using Cypress automation tools, you must be proficient in JavaScript. Your responsibilities will include functional testing of various web applications and Native (iOS and Android) mobile applications. It is important that you have experience in developing web automated test scripts and frameworks to enhance app performance. You will also be responsible for creating test cases/test scripts and executing them. Additionally, you should have experience in API Testing (Rest and SOAP), using configuration management or version control tools, creating traceability reports, and defect reports. Proficiency in written and spoken English is required. Desired Skills: - Data verification/validation across MySQL and SQL DBs as per business needs. - Willingness to learn new tools and technologies. - Experience in the e-commerce domain. - Experience working with Agile teams. - Knowledge of NoSQL databases such as Mongo DB.,
Posted 2 weeks ago
6.0 - 10.0 years
0 Lacs
chennai, tamil nadu
On-site
You will be responsible for building efficient, performing, and reusable front-end systems while collaborating with experienced designers to translate designs and wireframes into high-quality code. Working closely with Backend Engineers, you will build features and ship experiments, optimizing components for maximum performance across a wide range of web-capable devices and browsers. Additionally, you will participate in design and code reviews, working on exciting product initiatives for our customers and optimizing applications for maximum speed. It is crucial to stay up-to-date on emerging technologies to contribute effectively. As a qualified candidate, you should have a minimum of 6 years of experience in Frontend technology and maintain awareness of current and future technology trends. Proficiency in JavaScript, Typescript, HTML5, CSS3, and React is essential, along with a strong background in the E-Commerce domain. You should possess knowledge of cross-browser compatibility issues, client-side performance considerations, and open API frameworks. Familiarity with Git branching Work Flow, continuous Integration/Continuous Deployment, and CSS Framework is advantageous. At Next, we are dedicated to tailoring growth for our customers by enabling them to achieve their aspirations. Our culture is characterized by agility, innovation, and a commitment to progress, with a streamlined organizational framework and hands-on leadership style focused on results and growth. Working with us offers clear objectives aligned with our mission, abundant opportunities for engagement with customers and leadership, and progressive paths guided by insightful feedback from managers. You will have the chance to cultivate connections within diverse communities, choose mentors for guidance, and access continuous learning and upskilling opportunities through Nexversity. Our hybrid work model promotes work-life balance, and you can benefit from comprehensive family health insurance coverage. Accelerated career paths are available to help you achieve your professional aspirations. We are a team dedicated to helping high-growth enterprises build hyper-personalized solutions that turn their vision into reality. Through creativity, new technology, and the power of data and AI, we co-create tailored solutions to meet our customers" unique needs. Join our passionate team and embark on a journey of growth and innovation with us!,
Posted 2 weeks ago
0.0 - 3.0 years
0 Lacs
jalandhar, punjab
On-site
You should have a B.TECH / B.E / MCA qualification and possess 0.6 months to 2 years of experience. Your responsibilities will include designing, implementing, and unit testing PHP and PHP-based framework code-base. Understanding project requirements and specifications will also be a key part of your role. You will participate in the full SDLC for testing and identifying technical problems, as well as review technical specifications to identify specific interfaces, methods, and parameters as required. Timely delivery of project assignments with high quality is essential. It is important to stay updated with the newest online technologies and make recommendations for implementation. Desired candidate skills include good OOPS knowledge, experience in PHP and MySQL using MVC architecture, knowledge of open source technologies like Joomla, Drupal, Wordpress, Smarty, Magento, Ajax, and jQuery. Strong knowledge of Javascript, HTML, XHTML, CSS, and XML is required. Additionally, good verbal and written communication skills are essential. You should have good knowledge of JavaScript libraries (preferably jQuery) and frameworks. Previous experience in the e-commerce domain and the ability to handle assigned tasks independently are also necessary.,
Posted 2 weeks ago
4.0 - 9.0 years
4 - 5 Lacs
bengaluru
Work from Office
Minimum 4 years experience in bpo and 1 year as a team leader mandatory( Ecommerce and banking preferred) Excellent Communication in english and hindi required Salary: 5LPA 6 days working rotational off Location: shivajinagar, kudlugate
Posted 3 weeks ago
6.0 - 11.0 years
20 - 35 Lacs
hyderabad, bengaluru, delhi / ncr
Work from Office
Job Summary: We are looking for a Developer-cum-Support Engineer with expertise in e-commerce applications, Salesforce integrations, and cloud platforms. Responsibilities: Provide L2 /L3 application support in the e-commerce domain. Develop, configure, and maintain integrations with SFCC/SFMC. Troubleshoot APIs using Postman and perform bug fixes. Write SQL queries and use Python for automation. Work with cloud platforms like GCP and Azure. Collaborate with internal teams, stakeholders, and vendors. Conduct root cause analysis and implement preventive measures. Maintain documentation and knowledge base articles.
Posted 3 weeks ago
3.0 - 6.0 years
4 - 6 Lacs
navi mumbai
Work from Office
Key Result Areas Strategy Contribute towards developing the business strategy of the service line/function. Cascade elements of the above to reporting teams. Participate and contribute in the performance review of the function. Develop, review and improve the performance MIS of the service line/team within a service line. Is highly motivated and have high morale Periodically review the performance of the service line/team within the service line as per the strategy goals. Client Undertake necessary preparation for client reviews or support the Functional head in preparation for client reviews. Be proactive and systematic to avoid client escalations / issues and promptly resolve and/or appropriately channelize any escalations Upon request assist the sales team in pitching to new prospects. Assist the Functional head/Sales team/Marketing team in the preparation of marketing material. Maintain sustainable and trustworthy relations in the client organization Operational Meet / exceed operational targets for the service line/team within a service line. Clearly define and communicate operational targets for direct reportees. Ensure all members have clearly defined targets. Build (where applicable and requested), run and review processes and systems to ensure business objectives are met / surpassed. Consult teams to ensure development and improvement of processes and systems within service line projects. Action and implement various strategic initiatives like quality improvement/measurement, automation etc Manage outsourced work through appropriate vendor management process. People Identify gaps in the service line talent pool and take appropriate action (select or train people) to bridge the gap. Participate in selection process to ensure the right talent is selected in a timely manner. Develop, groom and coach team members so that they are able to perform better / as per the business objectives and culture. Effectively train team members to enhance skill sets/performance. Ensure timely completion of appraisals. Resolve and/or escalate employee grievances in a timely manner. Knowledge eCommerce, Retail Operations Process Management, Client Servicing Ideating, development & implementing applications to support Ops Skills Communication , Team Management Excel, Power point, Scripting Project Management Research Skills Attitude Positive, Confident, Never Say Die attitude Ability to motivate and empathise with people Target & data driven
Posted 3 weeks ago
12.0 - 18.0 years
0 Lacs
chennai, tamil nadu
On-site
You will spearhead the build-out of the India Development Center from the ground up, owning the architecture and technical strategy for scalable e-commerce platforms serving both B2B and B2C customers. Although not a hands-on role, you will guide architectural decisions and lead engineering excellence across the board. You should have 14-18 years of experience, with at least 12 years in Software Engineering, specifically in the Ecommerce domain for the last 5-6 years across web and mobile applications for B2B and B2C customers. Experience in handling teams of 30+ and guiding them in building performant, secure, and modular systems for web and mobile applications is required. Collaboration with global product and design teams to deliver seamless customer experiences is a key aspect of this role. A strong grasp of platform architecture, microservices, APIs, and cloud-native development is essential for success in this position.,
Posted 1 month ago
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