Jira ITSM Atlassian Authorized Instructor (AAI)

About ITC Worldwide

Role Overview

Key Responsibilities

• Deliver official Atlassian training courses focused on Jira Service Management (ITSM) to technical teams and enterprise clients.
• Facilitate hands-on labs, real-world scenarios, and interactive sessions to reinforce learning.
• Customize training programs to meet specific client needs, including ITIL-aligned workflows and service desk configurations.
• Stay current with Atlassian product updates, certification paths, and best practices.
• Mentor learners pursuing Atlassian certifications and provide guidance on exam preparation.
• Collaborate with curriculum developers to enhance course materials and lab environments.
• Conduct assessments and evaluations to measure training effectiveness.
• Support marketing and sales teams in promoting Atlassian training offerings.
• Maintain Atlassian Authorized Instructor status through continuous learning and certification.
  

Required Skills And Qualifications

• Valid Atlassian Authorized Instructor (AAI) credential.
• Minimum of 7 years of experience in ITSM, service desk operations, and Atlassian tools.
• Proven track record of delivering Jira Service Management training and consulting.
• Strong understanding of Jira workflows, SLAs, queues, automation, and reporting.
• Excellent presentation, communication, and interpersonal skills.
• Experience in instructional design and adult learning methodologies.
• Ability to adapt training delivery to different learning styles and technical levels.
• Strong problem-solving skills and attention to detail.
• Willingness to travel for on-site training engagements.
• Bachelors degree in Information Technology, Computer Science, or a related field.
  

Preferred Skills

• Atlassian certifications (e.g., Jira Service Management Administrator, Jira Project Administrator).
• Experience with Confluence, Opsgenie, and Atlassian Access.
• Familiarity with ITIL practices and enterprise service management frameworks.
• Ability to create multimedia and interactive training content.
• Experience in course development, examination, and assessment.
  

Professional Development