Jira ITSM Atlassian Authorized Instructor (AAI)

About ITC Worldwide

ITC Worldwide is a global leader in delivering high-impact technology training and consultancy services. We specialize in empowering professionals and organizations through expert-led instruction in platforms such as Atlassian, Microsoft, AWS, and Oracle. Our mission is to foster innovation and operational excellence through education.

Role Overview

We are seeking a certified and experienced Atlassian Authorized Instructor (AAI) with specialization in Jira Service Management (ITSM). The ideal candidate will have deep expertise in Atlassian tools, a passion for teaching, and the ability to deliver engaging and effective training sessions tailored to enterprise ITSM environments.

Key Responsibilities

• Deliver official Atlassian training courses focused on Jira Service Management (ITSM) to technical teams and enterprise clients.

• Facilitate hands-on labs, real-world scenarios, and interactive sessions to reinforce learning.

• Customize training programs to meet specific client needs, including ITIL-aligned workflows and service desk configurations.

• Stay current with Atlassian product updates, certification paths, and best practices.

• Mentor learners pursuing Atlassian certifications and provide guidance on exam preparation.

• Collaborate with curriculum developers to enhance course materials and lab environments.

• Conduct assessments and evaluations to measure training effectiveness.

• Support marketing and sales teams in promoting Atlassian training offerings.

• Maintain Atlassian Authorized Instructor status through continuous learning and certification.

Required Skills and Qualifications

• Valid Atlassian Authorized Instructor (AAI) credential.

• Minimum of 7 years of experience in ITSM, service desk operations, and Atlassian tools.

• Proven track record of delivering Jira Service Management training and consulting.

• Strong understanding of Jira workflows, SLAs, queues, automation, and reporting.

• Excellent presentation, communication, and interpersonal skills.

• Experience in instructional design and adult learning methodologies.

• Ability to adapt training delivery to different learning styles and technical levels.

• Strong problem-solving skills and attention to detail.

• Willingness to travel for on-site training engagements.

• Bachelors degree in Information Technology, Computer Science, or a related field.

Preferred Skills

• Atlassian certifications (e.g., Jira Service Management Administrator, Jira Project Administrator).

• Experience with Confluence, Opsgenie, and Atlassian Access.

• Familiarity with ITIL practices and enterprise service management frameworks.

• Ability to create multimedia and interactive training content.

• Experience in course development, examination, and assessment.

Professional Development

As part of ITC Worldwide, youll gain access to continuous learning opportunities, collaborate with top-tier instructors, and contribute to shaping the future of ITSM education through Atlassian platforms.