Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderabad
>
IDESLABS PRIVATE LIMITED
>
IVR Test, CYARA Professional

IVR Test, CYARA Professional

IDESLABS PRIVATE LIMITED

6 - 11 years

|

4 - 7 Lacs

Posted:19 hours ago| Platform:

Apply

Skills Required

genesys ivr java voip sip acd ucce manual testing call center technology genesys framework sql voice gateways vxml linux urs ip telephony cti avaya mysql telecom aws

Work Mode

Hybrid

Job Type

Full Time

Job Description

Key Responsibilities:

Design, develop, and execute
IVR test cases
using Cyara tools.
Automate functional, regression, and load testing for voice and digital customer journeys.
Validate call flows, prompts, speech recognition, DTMF, and customer experience across IVR systems.
Collaborate with developers, business analysts, and operations teams to gather requirements and define test strategies.
Conduct
end-to-end testing
of voice, SMS, chatbots, and omnichannel interactions where applicable.
Perform root cause analysis and log defects, track resolutions, and verify fixes.
Ensure seamless integration of IVR with backend systems (CRM, databases, CTI).
Monitor and report on test execution status, results, and KPIs to stakeholders.
Contribute to
continuous test automation frameworks
for IVR and contact center platforms.
Stay updated on Cyara platform upgrades and implement best practices.

More Jobs at IDESLABS PRIVATE LIMITED

Bank Fast Platform Engineer

Bengaluru

INR 5 - 9 Lacs

Risk Business Analyst

Bengaluru

INR 8 - 13 Lacs

Salesforce Commerce Cloud Professional

Hyderabad

INR 4 - 6 Lacs

Python Scripting with Terraform Professional

Hyderabad

INR 4 - 6 Lacs

Nodejs / AWS Developer

Hyderabad

INR 4 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Java Interview

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Java Skills

Practice Java coding challenges to boost your skills

Start Practicing Java Now

IDESLABS PRIVATE LIMITED

RecommendedJobs for You

IVR Test, CYARA Professional

IDESLABS PRIVATE LIMITED

hyderabad

SO_IT_Kubernetes_Operations_SME

Robert Bosch Engineering and Business Solutions Private Limited

coimbatore

ODI Developer with PLSQl

Systechcorp Inc

bengaluru

Erp Project Manager

Sapphire Manpower Services

ahmedabad

SAP ONB RCM Professional

IDESLABS PRIVATE LIMITED

chandigarh, dadra & nagar haveli, daman & diu

Salesforce Administrator

Teamware Solutions

chennai

IVR Test, CYARA Professional

IDESLABS PRIVATE LIMITED

hyderabad

CyberArk SME

Merrin And Associates

bengaluru

Senior VBCS Developer

Rite Software Solutions And Services

chennai

Tcs Hiring For VRO/VRA

Tata Consultancy Services

hyderabad, pune, bengaluru