48 Vxml Jobs

Key ActivitiesSupport Team Management:o Lead daily activities for UCCE Central Controllers, Peripheral Gateways, CVP servers, Finesse, CUIC , voice gateways and associated infrastructureo Coordinate with L1/NOC teams to validate SLAs, escalations, and shift handovers Incident & Problem Resolution:o Address all incidents; perform root-cause analysis and implement long-term fixeso Proactively Monitor and conduct healthy check on Contact center & Collaboration systems, respond to alerts and events generated from Monitoring tool in co-ordination with Network Operation Center (NOC) team and ensure availability of System to business and Customers. o Engage and managed third-party vendors support. Provide/Lead engineering and technical input to create, maintain, and implement Contact Center, Collaboration and Network engineering standards. Configuration & Change Execution:o Implement routing/script updates (CallRouter, VRU, precision queues) per approved RFCso Manage software upgrades, patching schedules, and version control for all UCCE components Monitoring & Performance Tuning:o Execute daily health checks via RTMT/SNMP or other tool ; clear stale alarms and validate heartbeat synchronizationo Analyze BHCA, agent capacity, and network QoS metrics; recommend resource adjustments Integration & Optimization:o Oversee integration between UCCE/CVP/CUCM, voice gateways, CTI desktops, and reporting toolso Tune VXML scripts, JTAPI/SCI connections, and gateway redundancy parameters. Documentation & Knowledge Transfer:o Maintain runbooks, network diagrams, SOPs, and handover guideso Conduct training sessions for L1 support and new hires Reporting & Analytics:o Generate weekly/monthly performance dashboards using CUIC, 2Ring, and wallboardso Track KPIs: uptime, call-handling metrics, change success rates, and customer satisfaction.Education Bachelors degree in computer science, Information Technology, Engineering, or related fieldCertifications Cisco CCNP Collaboration. Cisco Unified Contact Center Enterprise Specialist Cisco Certified Internetwork Expert (CCIE) Collaboration ( Preferred ) ITIL Foundation.Experience 35 years of hands-on UCCE/CVP administration in multi-site, enterprise environments (100+ agents) Proven track record in 247 operations, incident management, and capacity planning. Experience coordinating with third-party contact center tools and vendors. Demonstrated ability to execute major upgrades and maintenance windows without service impact.Job-related Skills Technical: SIP/H.323, JTAPI/SCI, VXML scripting, RTMT, CLI, CUIC, CUCM, RTMT; basic PowerShell/Bash automation. Process & Tools: ITSM processes, RFC/change control, version management, backup automation Analytical: Data-driven decision making; able to interpret call-flow metrics, usage and other Ops reports. Knowledge Deep understanding of Cisco UCCE architecture and best practices Familiarity with network design for low-latency voice (QoS, VLANs, redundancy) Awareness of contact center security and compliance standardsCommunication Excellent written/verbal English (Arabic a plus). Able to translate technical issues into clear business terms. Strong stakeholder management: proactive, responsive, customer-centric. Mandatory Skills: Cisco Unified Contact Center Express . Experience: 5-8 Years . >

Management Level: 9-Team Lead/Consultant Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must-have skills: Japanese Language Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks, LLM based topic modelling, LLM Agent Assist. Drive design thinking innovative workshops with the clients using design principles and help shape their Gen AI implementation strategy thinking about the business value proposition and customer experience. Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities Ability to understand business requirements still putting customer experience at the heart of CX design Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc) Work with technical Google team/developers to convert user requirements into final product Work with Accenture and client team on CCaaS (Contact Center as a Service) migration Deliver using agile delivery process, continuous improvement and continuous development Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process) Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs Thorough understanding of CCAI Framework and integration with internal and external components. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. Passion for building leading class Google contact center solutions for clients Having thorough understanding of end to end Google contact center transformation Thorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a must Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have Experience of building Gen AI based use-cases and solutions that work across industries and markets Story boarding, creating differentiated solution as per client needs and compelling story telling is a must Ability to work with ambiguity and exploratory mindset is a must Strong Analytical skills, excellent written and oral communication skills Experience working in a large, complex global team environment Excellent verbal and written communication skills, with the ability to present at the Board and C-level Ability to work effectively in a remote, inclusive, virtual, global environment Qualification Experience:5-10 years Educational Qualification: B.E or B.Tech

What Youll Do? * Craft engaging promotional edits for web series, short-form content, trailers, teasers, and branded content that captivate and convert. * Work closely with promo writers, directors, motion graphic designers, and marketing teams to shape cohesive promo content. * Ensure visual identity, tone, and messaging align with the creative vision and platform expectations. * Select the right music, sound effects, and transitions to elevate storytelling and emotional impact. * Take feedback constructively and deliver multiple versions quickly with refinements based on performance.Who You Are * Degree or diploma in Film Editing, Mass Communication, Multimedia, or related fields. * Proficient in tools such as Adobe Premiere Pro, Final Cut Pro, After Effects (bonus), and basic color correction and sound balancing. * 710 years in promo/video editing for entertainment, digital media, television, or marketing agencies especially in Hindi content. * Comfortable working under tight deadlines and shifting priorities in a dynamic content environment. * Deep understanding of Indian audiences, regional nuances, and content consumption behavior.

General Summary: Job Responsibilities: Conduct and review global accounts payable (AP) month-end close activities, including accruals Perform monthly and quarterly account reconciliation according to Qualcomm Policies Prepare Quarterly Reporting Schedules (QRS) to support 10-Q/10-K filings Oversee disbursement activities specifically India, including 3rd party payments and T&E Apply strong financial analysis skills for variance analysis of payable liability accounts Identify trends, variances, and provide actionable insight to leadership Provide ad hoc reports to HQ, local controllership team and other finance functions Recommend process improvements to enhance efficiencies and reduce manual activities Support audit activities by providing timely and appropriate data in line with company policies Ensure compliance with Sarbanes-Oxley and internal control requirements Expertise in journal entries and P2P accounting flows in Oracle Good knowledge of Oracle Financials (R12) and SAP Lead the team, guide and coach them as needed Efficient Stakeholder Management Qualifications/Requirements: CPA/CMA with 8+ years of experience in AP processes and financial analysis Experience in a multi-GAAP environment and shared service center Well versed with India nuances related to TDS, GST and Foreign payments Excellent written and verbal fluency in English Ability to learn/understand processes quickly and adhere to them accurately Has good fundamental organization and prioritization skills Flexible approach with a strong team spirit Effective interpersonal and communication skills and highly professional style Comfortable delivering against quantitative and qualitative performance metrics Good eye for detail Proficient IT skills including Excel, Alteryx, Visio, Tableau Minimum Qualifications: Bachelor's degree. 6+ years of Finance, Accounting, or related work experience.*Completed advanced degrees in a relevant field may be substituted for up to two years (Masters = one year, Doctorate = two years) of work experience.

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Business Requirements Analysis Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. A typical day involves collaborating with various stakeholders to gather and analyze business needs, translating those needs into functional specifications, and working closely with development teams to ensure that the applications align with the defined requirements. You will also engage in problem-solving discussions, providing insights and recommendations to enhance application functionality and user experience, while ensuring that the design adheres to best practices and organizational standards. Roles & Responsibilities:- Part of Asia FIX Implementations team- Responsible for client and broker FIX onboarding for equities, options and futures order flows.- To test, certify and onboard global flows/products.- Focused on onboarding APAC client and broker flows, predominantly for equities.- To manage FIX connectivity requests for APAC businesses and works closely with EMEA and Americas - FIX Implementations colleagues to operate as a global team.- Expected to be an SME, collaborate and manage the team to perform.- An experienced FIX onboarder with demonstrable technical expertise (FIX Protocol, connectivity).- Deep understanding of operational risk considerations- Creative and enthusiastic problem solver with an analytical, detail-focused mindset.- Strong and thorough communicator to all clients and stakeholders, be they internal or external, business or technical.Ability to manage and own multiple concurrent requests and projects.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather and refine business requirements.- Develop and maintain comprehensive documentation to support application design and requirements. Professional & Technical Skills: Knowledge of global equities onboarding and regional nuances/considerations (preferred).Part of Asia FIX Implementations team- Responsible for client and broker FIX onboarding for equities, options and futures order flows.- To test, certify and onboard global flows/products.- Focused on onboarding APAC client and broker flows, predominantly for equities.- To manage FIX connectivity requests for APAC businesses and works closely with EMEA and Americas - FIX Implementations colleagues to operate as a global team.- Expected to be an SME, collaborate and manage the team to perform.- An experienced FIX onboarder with demonstrable technical expertise (FIX Protocol, connectivity).- Deep understanding of operational risk considerationsFutures and Options onboarding experience- Must To Have Skills: Part of Asia FIX Implementations team- Responsible for client and broker FIX onboarding for equities, options and futures order flows.- To test, certify and onboard global flows/products.- Focused on onboarding APAC client and broker flows, predominantly for equities.- To manage FIX connectivity requests for APAC businesses and works closely with EMEA and Americas - FIX Implementations colleagues to operate as a global team.- Expected to be an SME, collaborate and manage the team to perform.- An experienced FIX onboarder with demonstrable technical expertise (FIX Protocol, connectivity).- Deep understanding of operational risk considerations- Strong analytical skills to assess business needs and translate them into technical specifications.- Experience in creating process flow diagrams and use cases.- Ability to work collaboratively in a team environment and manage stakeholder expectations.- Familiarity with application design methodologies and best practices. Additional Information:- The candidate should have minimum 5 years of experience in Business Requirements Analysis.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Role Description ETF Rates Settlements does exception handling of DB and Non DB Issued securities for rates business. International Non DB Issued creators are mainly UBS, Blackrock (iShares) and Vanguard for which DB is one of the principal bank and has capability to create and redeem stock with State Street who act as an Authorized participant. This involves lot of stake and NAV sensitivity due to competition between similar products. Critical activities includes solving unmatched trades, prioritizing CCP deliveries, raising traded short ISIN through define reports to trading desk, working on settling subscription and redemption queries, Singapore/HK creations and TLM reconciliation. Delay in foresaid activities have directly impact in creating daily penalties or complaints raised by client. Specially, creation orders versus client deliveries if booked in LDN-APAC zones have risk of VD buy-in if arrangement of moving stock is not in line. Your key responsibilities Work on unmatched trades by contacting counterparties and middle office to solve economic and non-economic discrepancies. Updating cash/stock SSI and fixing location matrix from ODC for STP settlement Performing inventory management on each ISIN to cover shorts by chasing c/p on receipts, requesting DRL team to move stock from one market to another and raising traded short ISIN to desk in designated format. Working on unmatched/inventory management of iShares creations/redemptions booked during the day and receiving such communication from State Street who acts as our Authorize participant. Action on settlement inventory task (TFSC,TFSA,CLSS) by agreeing reversal with c/ps or manual settlement of trade. Instructing manual swifts (MT540,541,542,543) through FMS in cases such as net off, reversal, dupe settlement. Clearance of nostro and depot TLM breaks by performing required level of investigation and raising issue to appropriate teams. Preparation of risk reports like SOD, EOD, DB MI to share open risk with management. Knowledge about CASS, CSDR and other regulatory changes and its applicability to day to day operations. Pre-matching of trades with CPTY / inventory management / clearing and settlement of trades Monitor and confirm incoming funds for timely settlement in compliance with market practice. Closely work with Risk Team, Middle Office and Front Office to push payments from their queue and assist in resolving payment issues and exceptional items Handle client queries including ad-hoc queries via phone and email Pro-actively chase counterparties and relevant groups in resolving non receipt of funds or payment issues and trade settlements issues. Understand the importance of managing issues and escalations Perform counterparties SSI, Trade amendments and FX Bookings Ensure & prepare the smooth settlements with Market and client / affiliate trades. Arrange for stock borrow to avoid the fail to deliver the stock to the client Calculating & confirming collateral balance of SBL and General Margin trades Ensuring & preparing the smooth settlement of market trades and client / affiliate trades Liaise with relevant teams for settlement inquiries relating to SBL equity transactions Communicating with external/internal clients Creating & sending various reports to on-shore units Your skills and experience Candidate should have analytical and good problem solving, should have good communication and escalate any issues proactively. The role requires extensive internal and external stakeholder communication. Should be a team player Flexible with shifts and be ready to take on additional responsibilities when needed. The Ideal candidate should have a university degree or equivalent with 2-6 years of Investment Banking operations experience of which at least 2 years of experience in Equity Settlements managing European settlements. Should have strong knowledge of trade life cycle and good understanding of Equities product and Business and European market nuances Strong analytical skills, detail oriented, flexible to work in shifts and take additional responsibility when needed. Very good verbal and written articulation/communication skills Should be able to challenge status quo. The ideal candidate should have hands on Experience in Trade settlements and should have managed Trade operations in the past, preferably for European markets. Should have strong knowledge of trade life cycle and market nuances. Good knowledge on various financial products like Cash Equities, Prime finance, Stock Borrow loan settlements etc. Basic understanding of Conversions, Corporate actions and Securities static data Proficient in MS office with specific concentration on MS Excel Good analytical skills and trouble shooting skills

Role Description ETF Rates Settlements does exception handling of DB and Non DB Issued securities for rates business. International Non DB Issued creators are mainly UBS, Blackrock (iShares) and Vanguard for which DB is one of the principal bank and has capability to create and redeem stock with State Street who act as an Authorized participant. This involves lot of stake and NAV sensitivity due to competition between similar products. Critical activities includes solving unmatched trades, prioritizing CCP deliveries, raising traded short ISIN through define reports to trading desk, working on settling subscription and redemption queries, Singapore/HK creations and TLM reconciliation. Delay in foresaid activities have directly impact in creating daily penalties or complaints raised by client. Specially, creation orders versus client deliveries if booked in LDN-APAC zones have risk of VD buy-in if arrangement of moving stock is not in line. Your key responsibilities Work on unmatched trades by contacting counterparties and middle office to solve economic and non-economic discrepancies. Updating cash/stock SSI and fixing location matrix from ODC for STP settlement Performing inventory management on each ISIN to cover shorts by chasing c/p on receipts, requesting DRL team to move stock from one market to another and raising traded short ISIN to desk in designated format. Working on unmatched/inventory management of iShares creations/redemptions booked during the day and receiving such communication from State Street who acts as our Authorize participant. Action on settlement inventory task (TFSC,TFSA,CLSS) by agreeing reversal with c/ps or manual settlement of trade. Instructing manual swifts (MT540,541,542,543) through FMS in cases such as net off, reversal, dupe settlement. Clearance of nostro and depot TLM breaks by performing required level of investigation and raising issue to appropriate teams. Preparation of risk reports like SOD, EOD, DB MI to share open risk with management. Knowledge about CASS, CSDR and other regulatory changes and its applicability to day to day operations. Pre-matching of trades with CPTY / inventory management / clearing and settlement of trades Monitor and confirm incoming funds for timely settlement in compliance with market practice. Closely work with Risk Team, Middle Office and Front Office to push payments from their queue and assist in resolving payment issues and exceptional items Handle client queries including ad-hoc queries via phone and email Pro-actively chase counterparties and relevant groups in resolving non receipt of funds or payment issues and trade settlements issues. Understand the importance of managing issues and escalations Perform counterparties SSI, Trade amendments and FX Bookings Ensure & prepare the smooth settlements with Market and client / affiliate trades. Arrange for stock borrow to avoid the fail to deliver the stock to the client Calculating & confirming collateral balance of SBL and General Margin trades Ensuring & preparing the smooth settlement of market trades and client / affiliate trades Liaise with relevant teams for settlement inquiries relating to SBL equity transactions Communicating with external/internal clients Creating & sending various reports to on-shore units Your skills and experience Candidate should have analytical and good problem solving, should have good communication and escalate any issues proactively. The role requires extensive internal and external stakeholder communication. Should be a team player Flexible with shifts and be ready to take on additional responsibilities when needed. The Ideal candidate should have a university degree or equivalent with 2-6 years of Investment Banking operations experience of which at least 2 years of experience in Equity Settlements managing European settlements. Should have strong knowledge of trade life cycle and good understanding of Equities product and Business and European market nuances Strong analytical skills, detail oriented, flexible to work in shifts and take additional responsibility when needed. Very good verbal and written articulation/communication skills Should be able to challenge status quo. The ideal candidate should have hands on Experience in Trade settlements and should have managed Trade operations in the past, preferably for European markets. Should have strong knowledge of trade life cycle and market nuances. Good knowledge on various financial products like Cash Equities, Prime finance, Stock Borrow loan settlements etc. Basic understanding of Conversions, Corporate actions and Securities static data Proficient in MS office with specific concentration on MS Excel Good analytical skills and trouble shooting skills

As an IVR and Contact Center Systems Specialist at NETGEAR, you will play a crucial role in managing and optimizing IVR systems and contact center platforms to enhance customer experience and operational efficiency. Your responsibilities will include designing, implementing, and maintaining IVR applications, managing multilingual audio IVR prompts, administering contact center systems, analyzing performance metrics, integrating systems with CRM and other applications, ensuring compliance with regulations, and collaborating with cross-functional teams to gather requirements and provide support and training to end-users. Key Responsibilities: IVR System Management: - Design, implement, and maintain IVR applications for top-tier performance. - Develop call flows and scripts aligned with business requirements. - Manage a large corpus of multilingual audio IVR prompts with QA, editing, and post-processing. - Provide continuous updates to the IVR application with new functionalities. Contact Center Support: - Administer, configure, and maintain contact center systems like InContact, Five9, AWS Connect. - Monitor and troubleshoot system issues for minimal downtime. - Collaborate with vendors for hardware/software defect remediation. - Train and support contact center agents in efficient system usage. Optimization and Analytics: - Analyze IVR and contact center performance metrics for insights to improve system efficiency and customer satisfaction. - Implement self-service solutions for enhanced customer experience. Integration and Customization: - Integrate IVR and contact center systems with CRM and other business applications. - Tailor solutions to meet organizational requirements and scaling needs. - Understand end-to-end contact center and CRM functionality. Compliance and Documentation: - Ensure systems meet regulatory compliance and best practices. - Maintain documentation for system configurations, workflows, and processes. Collaboration and Communication: - Collaborate with cross-functional teams to gather requirements and create functional specifications. - Provide support and training on IVR systems to end-users and contact center agents. Industry Trends and Best Practices: - Stay informed about IVR technology trends and recommend innovative solutions. Required Skills and Qualifications: - Bachelor's degree in computer science, Information Technology, Telecommunications, or related field. - 5+ years of IVR systems and contact center technologies experience. - Strong understanding of IVR design, scripting, and call flow management. - Experience with system configuration, monitoring, and troubleshooting. - Familiarity with CRM integration, workforce management systems, and reporting tools. - Ability to analyze data and drive system improvements. - Excellent communication skills. - Familiarity with telephony infrastructure and protocols. - Experience with cloud-based solutions and SaaS models. Preferred Qualifications: - Certifications in contact center technologies. - Experience with programming languages used in IVR development. - Integration experience through web services. - Knowledge of advanced reporting and analytics tools. - Experience with CRM integration and customer service platforms. - Prior experience in IVR implementation and VUI design. - Background in linguistics and conversational dialogue. - Library science/cataloging experience. - Copy editing and audio editing experience.,

The client is a global IT services company headquartered in Southborough, Massachusetts, USA, with a revenue of $1.8B and 35,000+ associates worldwide. They specialize in digital engineering and IT services, helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation in sectors such as banking, healthcare, telecom, and media. The company combines deep industry expertise with agile development practices for scalable and cost-effective digital transformation. Operating in over 50 locations across more than 25 countries, they have delivery centers in Asia, Europe, and North America, backed by Baring Private Equity Asia. **Job Title:** IVR Senior Lead Engineer **Key Skills:** Interactive Voice Response (IVR) Developer, VXML, CCXML, JavaScript, Grammar Files, IVR platforms (Cisco, Avaya, Genesys, Nuance) **Job Locations:** Pan India **Experience:** 7-9 Years **Education Qualification:** Any Graduation **Work Mode:** Hybrid **Employment Type:** Contract **Notice Period:** Immediate **Job Description:** **Job Title:** Interactive Voice Response (IVR) Developer **About the Job:** **Key Responsibilities:** **Design & Development:** - Develop, implement, and maintain voice applications using VXML and CCXML standards. - Write and maintain JavaScript code for dynamic control flow and IVR logic. - Create and configure Grammar Files for voice recognition and natural language processing (NLP) in IVR prompts. **System Integration:** - Integrate IVR applications with backend systems to fetch and process user data for seamless customer service experiences. - Collaborate with business analysts, QA, and infrastructure teams to meet technical and functional requirements. **Optimization & Troubleshooting:** - Monitor, test, and optimize IVR applications for performance and usability. - Troubleshoot and resolve issues related to voice applications for high reliability. **Collaboration:** - Define new features and enhancements for the IVR platform in collaboration with cross-functional teams. - Provide training and support to other teams on IVR design and best practices. **Required Skills and Qualifications:** **Experience:** - Minimum 7+ years developing IVR applications using VXML, CCXML, JavaScript, and Grammar Files. - Understanding of telephony concepts, voice recognition technologies, and IVR platforms. - Hands-on experience with IVR platforms like Cisco, Avaya, Genesys, Nuance. **Technical Skills:** - Proficiency in VXML and CCXML for voice dialogs, call flows, and telephony integration. - Expertise in JavaScript for dynamic behavior, control flow, and data handling in IVR applications. - Experience with Grammar Files for speech recognition and Git for version control. **Analytical & Problem-Solving:** - Strong troubleshooting skills in voice-based applications. - Ability to analyze customer requirements and translate them into effective IVR solutions. **Communication:** - Excellent verbal and written communication skills. - Ability to explain complex technical concepts clearly to cross-functional teams. **Education & Preferred Qualifications:** - Familiarity with Speech Recognition, NLP technologies, Cloud-based IVR solutions, and CTI. - Knowledge of Agile Development methodologies. - Bachelor's degree in Computer Science, Information Technology, or related field. - Relevant certifications in IVR systems or telephony platforms are a plus.,

You will be joining our client as an IVR Senior Lead Engineer, responsible for designing, developing, and maintaining interactive voice response applications using VXML and CCXML standards. Your role will involve integrating IVR applications with backend systems, optimizing performance, troubleshooting issues, and collaborating with cross-functional teams to enhance the IVR platform. Key Responsibilities: Design & Development: - Develop and maintain voice applications using VXML and CCXML standards. - Write JavaScript code for dynamic control flow and IVR logic. - Create and configure Grammar Files for voice recognition and natural language processing. System Integration: - Integrate IVR applications with backend systems to ensure seamless customer service experiences. - Collaborate with business analysts, QA, and infrastructure teams to meet technical requirements. Optimization & Troubleshooting: - Monitor, test, and optimize IVR applications for performance and usability. - Troubleshoot and resolve issues related to voice applications. Collaboration: - Work with cross-functional teams to define new features and enhancements for the IVR platform. - Provide training and support to other teams on IVR design and best practices. Required Skills and Qualifications: Experience: - Minimum 7 years of experience in developing IVR applications. - Hands-on experience with IVR platforms such as Cisco, Avaya, Genesys, Nuance. - Solid understanding of telephony concepts and voice recognition technologies. Technical Skills: - Proficiency in VXML and CCXML for defining voice dialogs and call flows. - Expertise in JavaScript for dynamic behavior in IVR applications. - Experience with Grammar Files for speech recognition and interpretation. Analytical & Problem-Solving: - Strong troubleshooting and debugging skills in voice-based applications. - Ability to analyze customer requirements and translate them into effective IVR solutions. Communication: - Excellent verbal and written communication skills. - Ability to work effectively with cross-functional teams and explain technical concepts clearly. Education & Preferred Qualifications: - Familiarity with Speech Recognition and NLP technologies. - Experience with Cloud-based IVR solutions and CTI integration. - Bachelor's degree in Computer Science or related field. - Relevant certifications in IVR systems or telephony platforms are a plus.,

As an Application Software Engineer at our organization, you will play a crucial role in developing and maintaining software solutions that contribute to the success of our projects. With a focus on Full Stack Development, you will utilize your expertise in Dot Net, Java, JSP, SQL, and C# with ASP, HTML, and JavaScript languages to create efficient and effective solutions. Your responsibilities will include configuring Avaya Experience Portal, developing IVR systems using Orchestration Designer, and designing call-flows based on requirement documentation and workshops. To excel in this role, you must demonstrate expert knowledge in VXML, CXML, SSML, XML, JAVA, JSON, and SVN repositories. Additionally, you should have experience integrating with backend data systems, servers, and adjuncts such as Tomcat, WebSphere, IIS, Apache, and WebLogic. Proficiency in database management via SQL, JDBC/ADO.NET (MS SQL Server/Oracle/Postgres) is essential, along with a strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications. Moreover, your role will involve working on Avaya Contact Center CTI applications and integrating them with 3rd Party CRM systems like Salesforce and Pega. Familiarity with Avaya Contact Center products such as Avaya Elite, Elite Multichannel, and AACC will be advantageous. The ideal candidate for this position should have at least 2 years of experience as a Software Engineer and possess knowledge in Angular JS, NodeJS, JavaScript, HTML5, and Web Services. A degree in BCA, B. Tech, or BE is required for this role. You should be self-motivated, capable of working with minimal supervision, and have excellent listening and presentation skills. Additionally, a continuous learning mindset, the ability to adapt to new environments quickly, and strong teamwork skills are essential to thrive in this role. Join us and be part of a dynamic team where your contributions will make a significant impact and help shape the future of our projects.,

This role will be responsible for development, maintenance, and execution of manual / automation / performance scripts for Contact Centre applications. Primary Responsibilities: Analyze the functional and non-functional requirements of the contact centre application solutions in Agile methodology Effectively plan, define test strategy/test cases, provide QA estimates, provide test management, and test reporting Perform manual/automated testing and log detailed defects in Rally Be accountable for all project or release test efforts for programs that span multiple domains and apps including System Integration or End to End Testing efforts Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Undergraduate degree or equivalent experience 3+ years of experience in testing Genesys IVR applications and Conversational AI applications (including Voice BOT) 3+ years of experience in IVR Testing Tools CYARA Velocity, CYARA Virtual Agent and CYARA Cruncher Hands-on experience in Voice BOT / NLU Testing Hands-on experience on Text-to-speech augmentation Hands on experience on SSML tags, Audio Augmentation Experience with Splunk queries and log validations Experience in call routing and skill-based testing Proven experience identifying and managing risks Proven Functional Testcase and Test data preparation Proven attention to details, strong work ethic and result orientation Proven excellent communication skills with ability to work independently and as part of a team Proven flexibility to support and manage multiple projects/deadlines simultaneously Proven ability to occasional work evening and weekend hours as required to support system deployments Preferred Qualification: Knowledge on Python coding At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission. #NJP #Niche

Mandatory Skills: Extensive experience developing and maintaining Cisco CVP/Voice Applications Bachelor s degree in Computer Science, Management Information Systems, or related area 5+ years of experience with Cisco UCCE platforms 5+ years of IVR Application development and support experience using Cisco CVP/Voice, VXML/ASR, TTS, Cisco Call Studio 10.5 and up 5+ years of experience working with CVP Studio, Java, and back-end integration with Databases and Web Services 5+ years of experience with Java 1.7+, Eclipse, Tomcat, Spring MVC, J2EE, SOAP, REST APIs Experience with CI/CD Pipeline & Tooling (Octopus) Familiarity and exposure to any Cisco 3rd Party Products (i.e., Nuance, Finesse, Verint, etc.) Other Skills: Experience with Agile development Ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction Ability to communicate effectively both orally and in writing to management, team members, business and technology professionals Ability to work in a fast-paced environment Team player with a great attitude

Req ID: 315699 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Enterprise Telephony - Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Three years or more of relevant experience or equivalent combination or education and work experience VXML, CVP, ICM, CUCM, CUBE Upgrading ICM, CVP, CUCM, Gateways from 12.5 to 12.6 Understanding of Natural Language design and Directed Dialogue design techniques for speech applications Knowledge of various speech engine capabilities and tuning concepts Ideal candidate will have experience with Google Dialog Flow Support existing customer projects on leveraged Cisco PCCE and Calabrio environments Provide Level 3 support and guidance during break fix situations Provide Level 3 guidance for platform change preparation and execution Develop Low Level Designs for Migrations, Upgrades and third party integrations Certifications Desired: Cisco Certified Voice Professional (CCVP) - Must have moderate knowledge of voice contact center business models - Must have Contact Center design/scripting/administration experience. Call scripting ( CVP Studio) - Moderate knowledge of Call Scripts, ICM knowledge, Call Manager and CUCM - Knowledge of Calabrio or similar workforce management systems is preferred 8 to 10 years of experience with Cisco CCE, CVP, CUIC, AW/HDS, CUCM 4 to 6 years of experience in VoiceXML IVR technologies Experience working with CVP Studio, Java, and backend integration with databases and web services Preferred - Integrate CVP/PCCE with Third party Conversational AI platforms - Integrate CUBE with SIP Rec for Conversational AI - Provide Guidance of best practices of integrating CVP with Google Dialogflow.

You are an exceptional, innovative, and passionate individual seeking to grow with NTT DATA. Join our team in Noida, Uttar Pradesh (IN-UP), India (IN) as an Enterprise Telephony - Specialist Advisor. Your role involves: - Having three years or more of relevant experience or an equivalent combination of education and work experience - Proficiency in VXML, CVP, ICM, CUCM, and CUBE - Upgrading ICM, CVP, CUCM, and Gateways from 12.5 to 12.6 - Understanding Natural Language design and Directed Dialogue design techniques for speech applications - Knowledge of various speech engine capabilities and tuning concepts - Supporting existing customer projects on leveraged Cisco PCCE and Calabrio environments - Providing Level 3 support and guidance during break fix situations - Offering Level 3 guidance for platform change preparation and execution - Developing Low Level Designs for Migrations, Upgrades, and third-party integrations - Desired certifications: Cisco Certified Voice Professional (CCVP) - Experience in voice contact center business models, Contact Center design/scripting/administration, call scripting (CVP Studio), ICM knowledge, Call Manager, CUCM, and Calabrio or similar workforce management systems - 8 to 10 years of experience with Cisco CCE, CVP, CUIC, AW/HDS, CUCM and 4 to 6 years of experience in VoiceXML IVR technologies - Working experience with CVP Studio, Java, and backend integration with databases and web services - Preferred skills: integrating CVP/PCCE with Third party Conversational AI platforms, integrating CUBE with SIP Rec for Conversational AI, providing guidance on best practices of integrating CVP with Google Dialogflow NTT DATA is a $30 billion trusted global innovator providing business and technology services to 75% of the Fortune Global 100. As a Global Top Employer, we have diverse experts in over 50 countries and a strong partner ecosystem. Our services include business and technology consulting, data and artificial intelligence, industry solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. We are a leading provider of digital and AI infrastructure worldwide. NTT DATA is part of NTT Group, investing over $3.6 billion annually in R&D to help organizations and society confidently move into the digital future. Visit us at us.nttdata.com.,

What You'll Do Were hiring a Senior Tax Analyst for Sales and Use Returns to join our fast-paced team, reporting to the Lead/Manager. This role offers growth opportunities in an innovative environment. Youll manage complex returns for high-level clients, serving as their main point of contact. As part of the Premium Managed Returns Service, youll handle client inquiries and ensure satisfaction. Balancing multiple tasks and setting expectations is key to success. What Your Responsibilities Will Be You will prepare, review, and file sales/use, business, and occupation, and gross receipts tax returns for various filing periods. You will have to manage a group of customers as their main contact. You will research and resolve jurisdictional notices for customers. You will have to onboard and validate new sales/use tax return customers. You will identify and improve automation across different markets and tax areas. You will communicate regularly with customers, jurisdictions, and internal teams to resolve issues. You will have to perform quality checks on tax content and form changes. You will manage your workload to consistently meet or exceed deadlines. You will suggest improvements to processes and technology to better serve customers. You will collaborate with staff and management. You will troubleshoot critical issues to minimize risk. You will use expert knowledge of jurisdiction websites and data entry nuances. What You'll Need to be Successful Bachelors degree or a masters degree in Finance with 3 years of relevant experience. Comfortable working during US business hours. Consistently meets deadlines. Strong problem-solving skills and ability to collaborate on achieving goals. Quick to learn new software and tools. Advanced knowledge of Microsoft Office, especially Excel (Power Pivot, VLOOKUP, HLOOKUP). Experience in large corporate tax department, or ERP integration. Deep understanding of platform features (nexus, exemptions, marketplace rules, filing calendars, reporting). Basic understanding of transaction flow and tax return impact. Knowledge of tax calculation, data flow, returns mapping, and filing automation.

Job Area: Finance & Accounting Group, Finance & Accounting Group > Global Accounting Ops Center General Summary: Job Responsibilities: Conduct and review global accounts payable (AP) month-end close activities, including accruals Perform monthly and quarterly account reconciliation according to Qualcomm Policies Prepare Quarterly Reporting Schedules (QRS) to support 10-Q/10-K filings Oversee disbursement activities specifically India, including 3rd party payments and T&E Apply strong financial analysis skills for variance analysis of payable liability accounts Identify trends, variances, and provide actionable insight to leadership Provide ad hoc reports to HQ, local controllership team and other finance functions Recommend process improvements to enhance efficiencies and reduce manual activities Support audit activities by providing timely and appropriate data in line with company policies Ensure compliance with Sarbanes-Oxley and internal control requirements Expertise in journal entries and P2P accounting flows in Oracle Good knowledge of Oracle Financials (R12) and SAP Lead the team, guide and coach them as needed Efficient Stakeholder Management Qualifications/Requirements: CPA/CMA with 8+ years of experience in AP processes and financial analysis Experience in a multi-GAAP environment and shared service center Well versed with India nuances related to TDS, GST and Foreign payments Excellent written and verbal fluency in English Ability to learn/understand processes quickly and adhere to them accurately Has good fundamental organization and prioritization skills Flexible approach with a strong team spirit Effective interpersonal and communication skills and highly professional style Comfortable delivering against quantitative and qualitative performance metrics Good eye for detail Proficient IT skills including Excel, Alteryx, Visio, Tableau Minimum Qualifications: Bachelor's degree. 6+ years of Finance, Accounting, or related work experience. *Completed advanced degrees in a relevant field may be substituted for up to two years (Masters = one year, Doctorate = two years) of work experience. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

The ideal candidate should have expertise in Java, JavaScript, JSP, JSF, J2EE, Grammar, EJB, MDB, VXML, XML, REST/SOAP Integration. Proficiency in Voice XML is a must. Experience in Agile methodology, particularly in SAFe methodology, is highly desirable. Familiarity with Viecore Framework would be advantageous. Knowledge of ETL, JCL, COBOL is preferred. Experience working with DevSecOps, GitHub, RTC, and Automation Tools is a plus. Exposure to Call Center Technologies such as AVAYA, CISCO, and Chatbot is beneficial. The candidate should possess preferred knowledge and/or experience working with SalesForce. The role primarily involves Java development in the IT/Computers - Software industry. The candidate should have a degree in B.COM, B.Sc., B.Tech CSE, B.TECH ECE, B.Tech., B.C.A, B.E., Bachelor of Arts, or Bachelor of Engineering. This is a full-time, permanent position requiring skills in Agile methodologies, AVAYA ACD, CISCO, J2EE, JAVA, Spring, Springboot, and Hibernate. The job code for this position is GO/JC/098/2025. The recruiter for this position is Mithra Dayalan.,

Develop and maintain Java backend services using Spring Boot, microservices, and REST APIs. Build and support IVR call flows, connecting them with backend APIs. Use Asterisk and ARI to manage voice interactions and call events. Implement IVR functionality using technologies like VXML, SIP, and custom APIs. Work with AI/ML teams to enable smart, automated call routing. Identify and fix issues to improve performance across both backend and IVR systems. Collaborate in Agile teams, taking full responsibility for features from planning to release and support.

Mandatory Skills - - Java, Spring Boot, and Microservices - REST API development and integration - Asterisk and voice platform integration - VXML / Voice XML structure and pseudocode understanding - IVR design and development experience Job Description - - Experience with Java 8+, Spring Boot, and RESTful API development. - Solid understanding of Java EE, Servlets, JSP, Jakarta EE, and MVC-based application architecture. - Skilled in packaging and deploying WAR files on servers such as Tomcat and WebSphere. - Experience with build and deployment tools like Maven/Gradle, Jenkins, Nexus, and Git. - Strong understanding of VXML/Voice XML structure and pseudocode; able to create dynamic IVR call flows - Proficient in managing and playing audio files (e.g., WAV) within IVR systems. - Experience with Asterisk voice platform, SIP protocol, and integration with external IVR controllers and web services. - Able to write unit and integration tests using JUnit and Mockito to ensure backend reliability

You are invited to join Miratech as a Solution Architect, where you will play a key role in designing and implementing voice solutions on the Google Platform. Your responsibilities will involve collaborating with various teams to ensure the successful delivery of projects while adhering to best practices, scalability, and business requirements. As a Solution Architect at Miratech, you will be expected to: - Design comprehensive solutions tailored to enterprise environments and business objectives. - Advocate for and establish best practices, reusable design patterns, and architectural standards. - Develop detailed documentation encompassing integration specifications, business logic implementation, and architecture designs. - Identify necessary APIs, design middleware structures, and facilitate smooth communication between business stakeholders and development teams. - Collaborate closely with engineers to support the implementation of solutions and engage with external teams for project alignment and successful execution. - Fine-tune voice solutions for optimal performance using configuration and AI/ML-powered speech recognition systems. To qualify for this role, you should possess: - Over 5 years of experience as a Solution Architect, with a focus on voice-based solutions and cloud platforms. - Proficiency in Google Dialogflow CX and large language models, along with experience in secure backend integrations. - Deep understanding of IVR/bot systems, voice solution architecture, API development, authentication mechanisms, and data mapping. - Hands-on experience in call flow design and documentation using tools like Visio or Idraw.io. - Strong communication skills and the ability to collaborate effectively with stakeholders to translate requirements into technical solutions. Additionally, it would be advantageous if you have experience in Google CCAI, AI-driven speech processing, and conversational AI solutions, as well as a background in Agile development practices. Join Miratech and benefit from a culture of Relentless Performance, remote work flexibility, professional development opportunities, impactful global projects, a multicultural work environment, and a commitment to social sustainability values.,

Required Skills and Qualifications: ————————- 6–9 years of hands-on experience in Java development (Core Java, Spring preferred). Minimum 2 years of experience in VXML development. Solid understanding of IVR systems and call flow logic. Experience working in Agile Scrum teams and using tools like JIRA or Azure DevOps. Familiarity with CI/CD tools like Jenkins, Git, Maven, etc. Proficient in UNIX/Linux commands for log monitoring and troubleshooting. Exposure to or experience in the banking/financial domain. Strong problem-solving skills and ability to work independently. Excellent verbal and written communication skills. Preferred Qualifications: ————————————— Experience with Nuance, Genesys, or other IVR platforms. Familiarity with Splunk for log analysis. Understanding of cloud platforms (AWS, Azure) is a plus.

1–9 years of experience in Genesys platforms (Cloud or On-Premise). Exp in Genesys routing strategies, IVR, and reporting tools (GAX, Pulse, Info Mart, etc.). Exp in SIP Server, Interaction Workspace, Composer, and other Genesys applications. Required Candidate profile Proficiency in scripting (VXML, JavaScript, or equivalent) and API integration. Familiarity with troubleshooting tools like Wireshark, log analysis, and system diagnostics.

Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,Bachelor Of Comp. Applications,Master Of Comp. Applications,Master Of Technology,Master Of Science,Master Of Engineering Service Line Engineering Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem definition to diagnosis to solution design, development and deployment. You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues. You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms. You will also coach and create a vision for the team, provide subject matter training for your focus areas, motivate and inspire team members through effective and timely feedback and recognition for high performance. You would be a key contributor in unit-level and organizational initiatives with an objective of providing high-quality, value-adding consulting solutions to customers adhering to the guidelines and processes of the organization. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Good knowledge on software configuration management systems Strong business acumen, strategy and cross-industry thought leadership Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Two or three industry domain knowledge Understanding of the financial processes for various types of projects and the various pricing models available Client Interfacing skills Knowledge of SDLC and agile methodologies Project and Team management Technical and Professional : Primary skillsInternet of Things (IOT)-Contact Center-CC/ Contact Center Genesys, Network-Contact Center Preferred Skills: Technology-Infrastructure-Contact Center-IVR Concepts Technology-Functional Testing-IVR Testing Technology-Communication-IVR/CCT

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Job Summary:The Accounts Payable Specialist is responsible for managing the company's accounts payable processes, ensuring timely and accurate processing of accounting related activities. This role involves accounting & audit related activities & in this domain ensuring compliance with company policies and regulations and contributing to the overall efficiency of the finance department.This position will be based out of UKG Noida office in India and will report to the Manager of Accounts Payable who is based out of UKG Noida office in India. Further, this position will operate during 11:30am IST to 8:30pm IST.Policy Compliance, Train Internal & External Customers: Work with the business to identify their needs and requirements Ensure that Accounts Payable policies and procedures are created, communicated, maintained and monitored within the organization and with external vendors Build strong internal/external and cross-functional business relationships Respond to vendor inquiries and resolve invoice discrepancies in a timely mannerKey Responsibilities: Execute Accounting ActivitiesPre-Month End workings, APSL close, Posting Manual Journals within timelines as per the company policies with accuracy Payment ProcessingPrepare and execute payment runs, including checks, ACH, DD and wire transfers, while ensuring timely payments to vendors along with bank reconcillations Vendor ManagementMaintain positive relationships with vendors, addressing inquiries and resolving discrepancies in a timely manner with accurate details Audit SupportAssist in internal and external audits by providing necessary documentation and explanations related to accounts payable transactions. Ensure first time responses and support in preparation for various global audits. Proactive communication on any anticipated audit observations. ReconciliationPerform monthly reconciliations of accounts payable ledgers vs GL to ensure accuracy and completeness within timelines to be submitted in Blackline ReportingGenerate and analyse accounts payable reports, providing insights to management regarding outstanding liabilities & pending accountings with detailing around aged items Process ImprovementIdentify opportunities for process improvements within the accounts payable function to enhance efficiency and accuracy & ensure its practices through automations etc. CollaborationWork closely with other departments, including sub functions within Accounts payable, General Ledger, FP&A and other finance groups to ensure seamless operations and communication. Process DocumentationsCreate/update Process documentation/SOP creation as and when requiredQualifications: 3-5 years of work experience Advanced working knowledge of Microsoft Excel is a must Experience in Analysing data, identifying trends and Suggesting solutions which lead to process efficiency Bachelor's degree in Accounting or Business Ability to embrace technology and change management Technical Skills "“ MS Office, creating & delivering business presentations etc. Capable to function professionally and maturely in a fast paced highly interactive work environment Strong people and customer service skills, advocate positive working relationships among internal and external customers Good project management skills and proven influencing skills with peers and senior management Well-organized, extreme attention to detail and a self-directed individual or with minimal supervision Working knowledge of Global Tax nuances will be a plus Reporting experience of basic AP KPI's Experience of change management like process transition/ Policy changes/ERP transition management will be a value add* Hands-on experience on D365 & Oracle a plus Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! in the Application and Interview Process UKGCareers@ukg.com