79 Vxml Jobs

Primary Skill: Genesys, BOT Secondary skill: AI can be secondary skill Develop applications using Genesys web APIs, JavaScript APIs, and client libraries to build applications Set up and maintain CTI environments for voice, email, and chat routing Develop voice and chat bots per business specifications Measure, monitor, and manage ACD performance Integrate applications with Genesys softphone and CTI features Operate as part of a DevOps team: deploy new capabilities while effectively and efficiently maintaining production solutions Ability to present own and other developerswork to a broader audience Ability to lead the development process of a feature as part of a cross-disciplinary team Can...

Job Title - GN - SONG - Service - Google Gen AI - Consultant Management Level 09/ Consultant Location Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills Google Generative AI Studio Good to have skills NA Experience Minimum 6 + year s of experience is required Educational Qualification MBA/PGDM from tier 1 or 2 Job Summary You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Areas of Work Service Google Gen AI , Solution and Platform Design Roles & Responsibilities As part of these, you will drive the following Ability to provide CX solution with Google CCAI suite of conta...

We are looking for skilled translators to join our team at VMRG International. The ideal candidate will have excellent translation skills and attention to detail. Roles and Responsibility Translate various documents, including technical and non-technical content, with high accuracy and speed. Review and edit translations for grammar, punctuation, and spelling errors. Collaborate with other teams to ensure timely delivery of translated materials. Develop and maintain a thorough understanding of the company's products and services. Provide feedback and suggestions for improvement on translated content. Participate in quality control measures to ensure consistency and accuracy in translations. ...

Senior Contact Center Solution Engineer Bangalore/Remote Job Description Experience in 5+ Years. Strong experience with Webex Contact Center (WxCC), including architecture, APIs, and features. Proficiency in designing and developing IVR applications using Cisco UCCE, CVP, and VXML. SQL Server Administration and Development Expertise in Dialog flow CX for building conversational AI solutions. Strong knowledge of reporting tools like Cisco Analyzer for WxCC, CUIC, and Google Analytics. Proficiency in at least one programming language (Python, Java, C#, Node.js). Experience with cloud platforms (AWS, Azure, GCP) and cloud integration technologies. Familiarity with voice and speech technologies ...

Role & responsibilities Build and deploy conversational AI solutions with Dialogflow CX, including designing agents, intents, entities, and webhooks. Create and maintain custom reports and dashboards using Cisco Analyzer for Webex Contact Center, CUIC, and Google Analytics to analyze contact center performance. Integrate WxCC with CRM systems like Salesforce, Microsoft Dynamics 365, databases (e.g., SQL Server, Oracle), and communication platforms (e.g., email, SMS) using RESTful APIs and cloud integration platforms (GCP). This includes working with APIs for services such as: EPIC, Salesforce, Microsoft Dynamics, Twilio etc. Work closely with stakeholders to gather requirements, analyze need...

Country India Detailed JD (Roles and Responsibilities) Job Description: Kore AI development 5+ yrs Should have good development experience in Kore AI chat bot and voice bot development. Very good communication skills and willing to work in WFO model in 2nd shift. Mandatory: Kore. Ai, VXML, IVR contact center Total Experience 5 +Years Relevant Experience 3 Years Work Location Chennai or Pune WFO / WFH / Hybrid Hybrid

Job Description You will be responsible for providing support in Cisco Contact Center technologies with a focus on Cisco UCCE. Your key responsibilities will include: - Hands-on experience with Cisco UCCE - Strong knowledge of Cisco Contact Center products such as CVP, IVR, VXML, ICM, CUIC - Proven expertise in operations and troubleshooting - Experience in Cisco TAC case handling (an added advantage) - Familiarity with PCCE (preferred) - Implementation experience with Cisco Contact Center solutions Qualification Required To qualify for the Cisco Support job, you need to possess: - 4+ years of relevant experience in Cisco Contact Center solutions Additional Details You will go through our hi...

Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. You will work closely with our clients as consult...

Hiring: Kore.ai Developer | 5+ Years Experience Location: Chennai / Pune Shift: 2nd Shift Work Mode: Hybrid We are looking for an experienced Kore.ai Developer with strong expertise in building chatbots and voice bots for enterprise environments. Key Responsibilities Develop, enhance, and maintain Kore.ai chatbots & voice bots . Work with VXML and IVR contact center technologies. Collaborate with cross-functional teams to understand requirements and deliver effective bot solutions. Ensure high-quality conversational flows and user experience. Communicate effectively with stakeholders and provide timely updates. Mandatory Skills Kore.ai bot development VXML, IVR, Contact Center Strong communi...

VXML IVR space, at a high level the requirement on capability is: VXML programming Telecom protocols : SIP, Diameter, SMPP, RTP, IMAP, SMTP, LDAP Other: Java, ECMA, CCXML

Job Title - GN - SONG - Service - Google Gen AI - Consultant Management Level 09/ Consultant Location Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills Google Generative AI Studio Good to have skills NA Experience Minimum 6 + year s of experience is required Educational Qualification MBA/PGDM from tier 1 or 2 Job Summary You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Areas of Work Service Google Gen AI , Solution and Platform Design Roles & Responsibilities As part of these, you will drive the following Ability to provide CX solution with Google CCAI suite of conta...

About The Role Job Title - GN - SONG - Service - Google Gen AI - Consultant Management Level 09/ Consultant Location Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills Google Generative AI Studio Good to have skills NA Experience Minimum 6 + year s of experience is required Educational Qualification MBA/PGDM from tier 1 or 2 Job Summary You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Areas of Work Service Google Gen AI , Solution and Platform Design Roles & Responsibilities As part of these, you will drive the following Ability to provide CX solution with Google CCAI...

Lead the design, development, and maintenance of IVR applications and multi-channel self-service solutions on the Genesys platform. Implement and support complex IVR solutions for voice, chat, and other multimedia interfaces. Develop voice and chat bot solutions, integrating with Conversational AI platforms like Kore.ai. Write VXML and other scripting code for IVR scripts and integrate with backend services using web services (REST/SOAP). Design and configure call routing, queues, and digital channels (e.g., email, SMS, chat) using Genesys Cloud CX Architect. Collaborate with Technical Architects, Business Analysts, and cross-functional teams to ensure successful project execution and seamle...

As an IVR and Contact Center Systems Specialist at NETGEAR, your role is crucial in ensuring the seamless operation, configuration, and optimization of contact center systems to enhance customer experience and improve operational efficiency. Key Responsibilities: - Design, implement, and maintain IVR applications for top-tier performance. - Develop call flows and scripts aligned with business requirements. - Manage a large corpus of multilingual audio IVR prompts, including QA, editing, and post-processing. - Provide continuous updates to the IVR application with new functionalities. - Administer, configure, and maintain contact center systems like InContact, Five9, AWS Connect, or similar p...

Google CCAI Developer TTEC Digital Google Delivery Practice Job Description: TTEC is seeking an enthusiastic Google CCAI Developer to join our rapidly expanding Google Practice team. If you have a passion for new tech, love to continue to learn and pioneer in the AI space, keep reading. As a Google CCAI Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in the full-life-cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. You will work as part of a team of professionals th...

As a Dialogflow CX Developer at our company, you will play a crucial role in designing, developing, and testing conversational experiences for voice-first channels while also supporting chat-based use cases. Your expertise in voice flow design and NLP will be essential in creating efficient and intuitive Dialogflow CX flows. Here are the specifics of what the role entails: - Design, develop, and test conversational flows using Google Dialogflow CX with a primary focus on voice-based interactions. - Translate conversational requirements into efficient and intuitive Dialogflow CX flows to enhance voice UX. - Collaborate with product managers, designers, and customer teams to refine voice UX an...

Provide language support for clients, including interpreting and translating documents. Develop and implement effective language training programs for employees. Required Candidate profile Strong understanding of cultural nuances and linguistic complexities. Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.

EXL is seeking an enthusiastic Google CCAI Architect to join our rapidly expanding Google Practice team. As an Architect, you will be responsible for providing technical solutions to meet the various needs of our clients. You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. Responsibilities: Lead voice and digital AI Self-Service solutions for large, multi-location contact centers Design, develop and implemen...

We are looking for a skilled professional with 4 to 6 years of experience in IVR/Dialog Workflow to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in this field and be able to work effectively in a fast-paced environment. Roles and Responsibility Design, develop, and implement IVR/Dialog workflows to meet business requirements. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for IVR/Dialog workflows. Troubleshoot and resolve issues related to IVR/Dialog workflows. Ensure compliance with industry standards and best practices. Participate in code reviews and contr...

The position is based in Chennai and requires a professional who is passionate about facilitating language access in various contexts including medical, legal, and customer service settings. Fluency in TAMIL and English, with excellent verbal and written communication skills in both languages. In-depth understanding of cultural nuances and idiomatic expressions in TAMIL. Strong listening and comprehension skills to accurately interpret conversations. Ability to remain neutral and objective while interpreting. Experience in interpreting in medical, legal, or customer service environments is a plus. Professional demeanor with strong customer service skills. Punctuality and reliability in atten...

Job Role JAVA + Socket/ JAVA + IVR Experience 4 to 8 Years Location Pan India Notice Period 0 to 45 Days About The Role Proficient in Java 8 or above, able to independently develop and maintain Spring Boot applications. Capable of designing and implementing RESTful APIs, familiar with HTTP protocol. Familiar with Java Servlet, Java EE, Jakarta EE, JSP (JavaServer Pages) Experienced in packaging WAR files, Java EE deployment and runtime processes, and able to install, configure, and manage applications on common application servers (such as Tomcat, IBM WebSphere, etc.) Understanding of J2EE, JSP, and MVC architecture, able to collaborate with Java web backend (such as IVR Controller) developm...

About The Role The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice SONG I Areas of Work Service Google CCAI, Solution and Platform Design | Level Manager / Senior Manager | Location Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp5 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collab...

Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. You will work closely with our clients as consult...

What Youll Do? Craft engaging promotional edits for web series, short-form content, trailers, teasers, and branded content that captivate and convert. Work closely with promo writers, directors, motion graphic designers, and marketing teams to shape cohesive promo content. Ensure visual identity, tone, and messaging align with the creative vision and platform expectations. Select the right music, sound effects, and transitions to elevate storytelling and emotional impact. Take feedback constructively and deliver multiple versions quickly with refinements based on performance. Who You Are ? Degree or diploma in Film Editing, Mass Communication, Multimedia, or related fields. Proficient in too...

Job Title - GN - SONG - Service - Google Gen AI - Consultant Management Level 09/ Consultant Location Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills Google Generative AI Studio Good to have skills NA Experience Minimum 6 + year s of experience is required Educational Qualification MBA/PGDM from tier 1 or 2 Job Summary You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Areas of Work Service Google Gen AI , Solution and Platform Design Roles & Responsibilities As part of these, you will drive the following Ability to provide CX solution with Google CCAI suite of conta...