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IVR Scripting Engineer

5 years

0 Lacs

chennai tamil nadu india

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

scripting software architecture routing reporting integration configuration customization strategies development scalability strategy design service data test workflow optimization efficiency analytics resolve debugging analyze metrics effectiveness

Work Mode

On-site

Job Type

Full Time

Job Description

Requirement:

  • Location: Chennai WFO

  • Notice: Immediate/Serving notice - 30 days only.

  • Skill: IVR Scripting (Genesys)

  • Experience: 5+ years

  • Role: Software Engineer


Experience:


Genesys PureEngage Platform Knowledge:


GRAT (Genesys Rules Authoring Tool) Proficiency:


Contact Center Routing Strategy Design/Implementation:


Omnichannel Routing Concepts:


Workflow Design & Optimization:


Understanding of Digital Channels (Email, Work Item):


Problem-Solving (Routing Issues):


Analytical Skills (Routing Performance):


Understanding of Contact Center Operations & Metrics (SLAs, AHT, etc.):

Note: Looking for immediate to 30 days’ Notice period candidates only


Interested candidates please share your CV tosonam.singh@valuelabs.comwith below details:


Total Exp:

Relevant Exp in Genesys :

Relevant Exp in IVR Scripting:

Relevant Exp in Banking Domain:

Current CTC:

Expected CTC:

Current location:

Preferred location:

Notice period:

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