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IVR Genesys Developer

Massmutual Global Business Services India

3 - 6 years

5 - 9 Lacs

hyderabad

Posted:13 hours ago| Platform:

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Skills Required

bot genesys framework jquery sql routing java devops vxml asp.net voip cti html avaya sip gvp c# genesys rpa python ivr natural language processing microsoft azure javascript sql server urs troubleshooting .net agile sdlc

Work Mode

Work from Office

Job Type

Full Time

Job Description

Primary Skill: Genesys, BOT
Secondary skill: AI can be secondary skill Develop applications using Genesys web APIs, JavaScript APIs, and client libraries to build applications Set up and maintain CTI environments for voice, email, and chat routing Develop voice and chat bots per business specifications Measure, monitor, and manage ACD performance Integrate applications with Genesys softphone and CTI features Operate as part of a DevOps team: deploy new capabilities while effectively and efficiently maintaining production solutions Ability to present own and other developerswork to a broader audience Ability to lead the development process of a feature as part of a cross-disciplinary team Can work independently in a multi-disciplinary team with minimal support Help junior members of the team with task completion, estimation, and troubleshooting Works closely with both business and technical stakeholdersmunicate effectively with the team with estimates, blockers, etc Produces application artifacts per SDLC, Agile and DevOps audit requirements Implements high-quality, cost-effective and sustainable solutions Meet todays needs with the potential to scale or adapt to the needs of the future/new emerging technologies Participates in design & code reviews and manages deployment

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Massmutual Global Business Services India

Insurance and Financial Services

Hyderabad

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IVR Genesys Developer