Informatica Support Engineer

Job title
Informatica Production Support Position Description The associate will be responsible for support management of Informatica suite applications, Provide a description of what the position does within your group/department Key Responsibilities And Accountabilities Key responsibilities include but not limited to provide basic operation support management like Incident handling, request fulfillment, application batch monitoring, abend resolutions and critical business SLA adherence etc, Collaborate with various application / business / infrastructure groups to troubleshoot application issues Perform functionality and impact analysis for any new project / enhancement / upgrades Perform bug fix / minor enhancements on demand Support Management o Incident management Request fulfillment File Monitoring & Adhoc processing Process Management o Define Best Practices Support Audits and Mitigation plans A description of the main activities to be undertaken by the employee, Be as specific as possible, making sure that you include all the main functions of the job, Try to limit these to less than 15; if necessary, group individual tasks into main area of responsibilities Goals Associate will be responsible to ensure Data Warehouse availability, meeting business SLA and minor bug fixes/enhancements to ensure application stability Architectural consultation, estimations for upgrades & migration Contribute for MassMutual transformation initiatives, Provide an outline of what the primary objective are for this role within the organization, Show