Informatica Support Engineer

As an Informatica Production Support associate, you will be responsible for managing and providing support for Informatica suite applications. Your key responsibilities will include basic operation support management such as handling incidents, fulfilling requests, monitoring application batches, resolving abends, and ensuring adherence to critical business SLAs. You will collaborate with various application, business, and infrastructure groups to troubleshoot application issues and perform functionality and impact analysis for new projects, enhancements, and upgrades. Additionally, you will be required to perform bug fixes and minor enhancements on demand. Your role will involve supporting management activities such as incident management, request fulfillment, file monitoring, ad hoc processing, defining best practices, supporting audits, and developing mitigation plans. The main activities you will undertake include ensuring Data Warehouse availability, meeting business SLAs, implementing minor bug fixes and enhancements to maintain application stability, providing architectural consultation, estimations for upgrades and migrations, as well as contributing to MassMutual transformation initiatives. Overall, your primary objectives in this role will be to ensure the availability of the Data Warehouse, meet business SLAs, provide architectural consultation, estimate upgrades and migrations, and contribute to MassMutual transformation initiatives.,