IVR Genesys Developer

Who We Are MassMutual India
Since 1851, MassMutual s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we re stronger.

Job Description

• Primary Skill: Genesys, BOT
• Secondary skill: AI can be secondary skill
• Develop applications using Genesys web APIs, JavaScript APIs, and client libraries to build applications
• Set up and maintain CTI environments for voice, email, and chat routing
• Develop voice and chat bots per business specifications
• Measure, monitor, and manage ACD performance
• Integrate applications with Genesys softphone and CTI features
• Operate as part of a DevOps team: deploy new capabilities while effectively and efficiently maintaining production solutions
• Ability to present own and other developers work to a broader audience
• Ability to lead the development process of a feature as part of a cross-disciplinary team
• Can work independently in a multi-disciplinary team with minimal support
• Help junior members of the team with task completion, estimation, and troubleshooting
• Works closely with both business and technical stakeholders
• Communicate effectively with the team with estimates, blockers, etc.
• Produces application artifacts per SDLC, Agile and DevOps audit requirements
• Implements high-quality, cost-effective and sustainable solutions. Meet today s needs with the potential to scale or adapt to the needs of the future/new emerging technologies.
• Participates in design & code reviews and manages deployment

Why Join Us
We ve been around since 1851. During our history, we ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work certified and Indias Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fitApply today!