Automation Support Engineer - RPA Specialty

Eli Lilly And Company

5 - 12 years

15 - 19 Lacs

hyderabad

Posted:15 hours ago| Platform:

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Skills Required

automation sap debugging javascript workflow troubleshooting information technology virtualization sql python

Work Mode

Work from Office

Job Type

Full Time

Job Description

What You Should Bring:

Incident Management & Operations Support experience in an enterprise RPA environment
- Hands-on experience in Automation Anywhere 360 Control Room - workflow queues, credential lockers, and bot management
Proficient in development, support, and troubleshooting of API and RESTful services/integrations between multiple system points, according to frameworks and architecture guidelines
Ability to triage and analyze defects in production environments, handling P1 and P2 critical issues on both physical and virtual machines
Strong experience in root cause analysis (RCA) and implementing long-term solutions relating to but not limited to relational databases (SQL), public cloud platforms (AWS, Azure) and private datacenters
Proficiency in resolving non-code fix issues submitted through ServiceNow and supporting test automation
Ability to perform root cause analysis (using techniques like 5 Whys, fishbone diagrams, or fault tree analysis) to identify and address the underlying causes of quality issues as well as regular service reviews to gauge customer satisfaction and identify areas for process and support improvements

Basic Qualifications:

Bachelor s Degree in Computer Science, Information Technology or related technical field
5+ years experience in technical role focusing on supporting Automation portfolio applications including:
- Demonstrated experience managing an Enterprise-wide Automation Anywhere 360 Control Room and the devices the bots perform on
- Proficient in development, support, and troubleshooting of API and RESTful services/integrations between multiple system points, according to frameworks and architecture guidelines.
- Experience with cloud (Azure, AWS, GCP), CI/CD pipeline, and Java/Javascript
- Experience with infrastructure (operating systems, storage, compute, virtualization)
- Nice to have: Experience with enterprise systems like SAP, Ariba, and large-scale data reporting/visualization tools
- Nice to have: Skilled in Python, SQL, with understanding of agentic automation.
- Nice to have: Experience with cloud (Azure, AWS, GCP), CI/CD pipeline, and Java/Javascript
Availability to work flexible work hours is required. This team will support continuous operations across two shifts and therefore, this role will require non-standard work hours, and some work on weekends and holidays . Appropriate adjustments in benefits will be provided for employees working non-standard hours where applicable.

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