IT&D Senior Analyst, Platform Engineer-ServiceNow

Job Description

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Information Technology & Digital In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products. Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen. Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches. About the role ServiceNow is a growing platform within Reckitt used by multiple business lines. As part of the high performance ServiceNow platform team of Reckitt, the role of the Platform Engineer is to ensure we are deriving the full value of the ServiceNow platform & the Reckitt entitlements while achieving the overall Reckitt goals & objectives. Your responsibilities Participate in managing the overall ServiceNow platform tooling (including ITSM, Platform Components, Integrations, ITOM) and operational capability in conjunction with all the relevant processes, controls including ITIL, GxP, EPM, GDPR etc. Technical leadership of the ServiceNow platform within Reckitt - including the associated automations & integrations to ensure the tools remain fit for use. As a core member of the Reckitt platform team, contribute to the Reckitt platform strategy to ensure Reckitt fully leverages the features per its entitlements. Responsible for working with Reckitt ServiceNow platform team, Reckitt ITSM Global Process owners, & other product & platform owners to enable the platform roadmap. Review existing set up and provide best practice recommendations in line with the OEM and ensure the implementation stays close to Out of Box Be a thought leader & drive independently some of the strategic platform areas – Eg: platform health, compliance of ServiceNow systems, integrations, Common Services Data Model (CSDM), CMDB, data, access and tooling policies etc. The experience we're looking for 6+ years of overall experience with technical expertise on ServiceNow (Washington DC / Xanadu) – deep functional & technical expertise on ServiceNow platform, data model, ServiceNow app development, scripting & integrations ServiceNow Experience should be 5+ years - should have experience in Technical Architecture, design & Solutions on ServiceNow, including Service Portal & mobile app (Employee and Agent) Must have hands-on ServiceNow scripting experience. Must have advanced knowledge and experience on ServiceNow Modules like Incident, Problem, Change, CMDB, Asset, Service Catalog, Service Portal, Knowledge, Integrations, Platform components, Performance Analytics etc. Design/Architect ITSM, ServiceNow Platform solutions, CMDB and Integrations. Cross experience on additional product lines (ITOM, ITAM, SPM etc.) will be an advantage. Experience in setup and integration of ServiceNow with third party applications will be a plus. Excellent understanding of ITIL Processes. ITIL4 – practical knowledge is an added advantage. The skills for success ServiceNow ITSM, Xanadu, Scripting, CMDB, ITOM, ITAM, Integration What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy. Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.