IT SUPPORT STAFF

Job Description

REQUIREMENTS: Preferably from Cochin Both Male & Female may apply Minimum 2 years of experience in a single organisation Immediate joining availability 1. Technical Support Provide first-level support for hardware, software, and networking issues. Troubleshoot system errors and connectivity problems. Respond to user queries via email, phone, or in person. 2. Installation and Configuration Install and configure computer systems, software, printers, and other IT equipment. Set up new user accounts and profiles in systems (e.g., Windows, email, servers). 3. Maintenance and Monitoring Perform regular maintenance on IT equipment and systems. Monitor performance and ensure system availability and reliability. Maintain backups and ensure data security protocols are followed. 4. Security and Access Control Ensure systems are secure from threats (malware, phishing, unauthorized access). Maintain antivirus software and security patches. Manage permissions and access rights for users. 5. Documentation and Reporting Document issues, solutions, and updates in ticketing systems or logs. Maintain inventory of IT hardware/software assets. Prepare reports on recurring issues or system performance. 6. User Training and Support Assist users in understanding basic functions and software usage. Conduct training for employees on new systems or updates. Provide support during onboarding for new employees. 7. Support for Remote Work & Cloud Tools Assist with VPN setup, remote desktop access, and cloud collaboration tools (e.g., Google Workspace, Microsoft 365). Support video conferencing and online meetings. 8. Coordination with Vendors and External Support Liaise with external service providers or vendors for warranties, hardware issues, or outsourced services. Job Type: Full-time Pay: From ₹18,000.00 per month Benefits: Paid time off Shift: Day shift Work Days: Weekend availability Ability to commute/relocate: Cochin, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: IT support: 2 years (Required) Work Location: In person Application Deadline: 10/06/2025 Expected Start Date: 01/06/2025