IT Support Specialist – M365, LMS & Cloud Tools (Remote Night Shift | Toronto Time Zone)

3 years

0 Lacs

Posted:19 hours ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

About the Role:

Intermediate IT Support & Systems Administrator

You’ll support the IT operations of BTT College, a private career college based in Toronto, Canada, ensuring that students and faculty can rely on stable, secure, and well-managed systems.

This role combines hands-on IT administration, cloud systems management, and an opportunity to contribute to web development or DevOps projects during quieter periods.


Responsibilities:

IT Systems Administration
  • Manage and administer 

    Microsoft 365

    Exchange Online

    Entra ID (Azure AD)

    , and related cloud tools.
  • Configure and maintain 

    Microsoft Purview

     and security/compliance policies.
  • Handle user provisioning, license management, and issue resolution across multiple systems (Email, Zoom, LMS, etc.).
  • Respond promptly to IT support tickets through 

    Jira Service Management (JSM)

     and maintain SLAs.
LMS & Academic Technology Support
  • Administer and maintain SaaS-based 

    Learning Management Systems (LMS)

     (e.g., Moodle, Canvas, Blackboard).
  • Support students and faculty with account setup, access, and troubleshooting.
  • Coordinate with academic teams to ensure smooth delivery of digital learning tools.
Monitoring & Maintenance
  • Monitor systems and analytics dashboards using tools such as 

    Microsoft Clarity

    GlitchTip

    , and 

    Grafana

    .
  • Identify recurring issues and recommend automation or process improvements.
Development & Automation
  • During quieter support hours, collaborate with the development team on:
  • Frontend or backend coding tasks (HTML, CSS, JavaScript, or frameworks of choice), or
  • DevOps-related work (e.g., 

    Cloudflare

    AWS

    , automation, or QA testing).
  • Use AI tools (e.g., 

    ChatGPT

    GitHub Copilot

    ) to improve efficiency in scripting, troubleshooting, or documentation.

  • Requirements:

    • 1–3 years of IT support/helpdesk experience

       (academic or SaaS environment preferred).
    • Hands-on experience with 

      Microsoft 365 Admin Center

      Entra ID (Azure AD)

      , and 

      Exchange Online

      .
    • Experience managing 

      LMS platforms

       (Moodle, Canvas, Blackboard, or similar).
    • Familiarity with 

      Jira Service Management (JSM)

       or other ITSM/ticketing tools.
    • Exposure to 

      scripting or automation

       (PowerShell, Python, or similar).
    • Interest or prior experience in 

      web development

       or 

      DevOps

       tasks.
    • Excellent communication skills in English (verbal and written).
    • Ability to 

      work remote night shifts

       aligned with 

      Toronto (EST)

       timezone.

  • Salary Range:

    ₹4.5 – ₹6.5 LPA


    Why This Role:

    • Blend of 

      IT administration, cloud systems, and technical project exposure

    • Opportunity to 

      learn and grow into web development or DevOps

       areas
    • Work with a 

      Canadian academic institution

       in a 

      remote, flexible environment

    • Support a mission-driven organisation focused on digital learning success


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