IT Support Specialist – M365, LMS & Cloud Tools (Remote Night Shift | Toronto Time Zone)

About the Role:

Intermediate IT Support & Systems Administrator

You’ll support the IT operations of BTT College, a private career college based in Toronto, Canada, ensuring that students and faculty can rely on stable, secure, and well-managed systems.

This role combines hands-on IT administration, cloud systems management, and an opportunity to contribute to web development or DevOps projects during quieter periods.

Responsibilities:

• Manage and administer 

  Microsoft 365

  , 

  Exchange Online

  , 

  Entra ID (Azure AD)

  , and related cloud tools.
• Configure and maintain 

  Microsoft Purview

   and security/compliance policies.
• Handle user provisioning, license management, and issue resolution across multiple systems (Email, Zoom, LMS, etc.).
• Respond promptly to IT support tickets through 

  Jira Service Management (JSM)

   and maintain SLAs.

• Administer and maintain SaaS-based 

  Learning Management Systems (LMS)

   (e.g., Moodle, Canvas, Blackboard).
• Support students and faculty with account setup, access, and troubleshooting.
• Coordinate with academic teams to ensure smooth delivery of digital learning tools.

• Monitor systems and analytics dashboards using tools such as 

  Microsoft Clarity

  , 

  GlitchTip

  , and 

  Grafana

  .
• Identify recurring issues and recommend automation or process improvements.

• During quieter support hours, collaborate with the development team on:
• Frontend or backend coding tasks (HTML, CSS, JavaScript, or frameworks of choice), or
• DevOps-related work (e.g., 

  Cloudflare

  , 

  AWS

  , automation, or QA testing).
• Use AI tools (e.g., 

  ChatGPT

  , 

  GitHub Copilot

  ) to improve efficiency in scripting, troubleshooting, or documentation.

Requirements:

• 1–3 years of IT support/helpdesk experience

   (academic or SaaS environment preferred).
• Hands-on experience with 

  Microsoft 365 Admin Center

  , 

  Entra ID (Azure AD)

  , and 

  Exchange Online

  .
• Experience managing 

  LMS platforms

   (Moodle, Canvas, Blackboard, or similar).
• Familiarity with 

  Jira Service Management (JSM)

   or other ITSM/ticketing tools.
• Exposure to 

  scripting or automation

   (PowerShell, Python, or similar).
• Interest or prior experience in 

  web development

   or 

  DevOps

   tasks.
• Excellent communication skills in English (verbal and written).
• Ability to 

  work remote night shifts

   aligned with 

  Toronto (EST)

   timezone.

Salary Range:

₹4.5 – ₹6.5 LPA

Why This Role:

• Blend of 

  IT administration, cloud systems, and technical project exposure

• Opportunity to 

  learn and grow into web development or DevOps

   areas
• Work with a 

  Canadian academic institution

   in a 

  remote, flexible environment

• Support a mission-driven organisation focused on digital learning success