It Support Specialist

Key Responsibilities: Set up and configure workstations, routers, and basic networking infrastructure. Provide first-line support for hardware and software issues across the firm. Install, configure, and maintain Microsoft 365 services, including Outlook, Teams, SharePoint, and AI-powered features like Copilot in Word, Excel, and Outlook. Assist in the setup and management of SharePoint sites and document libraries. Troubleshoot connectivity, software, and system issues efficiently. Support staff in navigating and configuring various software platforms. Assist in the development and implementation of internal systems and workflows. Assist in automating internal processes using tools like Power Automate or AI-based scripting. Stay current with emerging technologies, including AI tools, and recommend solutions to improve efficiency. Preferred candidate profile: Educational Background: Certificate IV or Diploma in Information Technology, Networking, or a related field. Bachelors degree in Information Technology, Computer Science, or a related discipline (preferred but not essential). Certifications (Highly Regarded): CompTIA A+ (for general IT support knowledge) CompTIA Network+ (for networking fundamentals) Microsoft Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Fundamentals or Administrator Associate ITIL Foundation Certification (for understanding IT service management) Soft Skills: Strong problem-solving and troubleshooting abilities. Excellent communication and interpersonal skills. Ability to work independently and manage multiple tasks. A proactive and customer-focused approach. Experience: 1-3 years in a similar IT support or helpdesk role. Experience working in a professional services environment (e.g., accounting, legal, consulting) is a plus.