IT Support / IT Administrator

Job Title: IT Support / IT Administrator (College)

Department: Information Technology

Reports To: Director / HR & Senior IT Manager

Job Purpose:

To ensure smooth functioning of all IT-related systems, including hardware, software, networking, and digital learning platforms, while providing timely support to staff and students for academic and administrative needs.

Key Responsibilities:

1. IT Infrastructure Management

Install, configure, and maintain desktops, laptops, printers, projectors, and other IT equipment.

Manage college servers, Wi-Fi networks, firewalls, and LAN/WAN connections.

Monitor system performance and troubleshoot issues promptly.

2. User Support & Troubleshooting

Provide technical support to faculty, staff, and students for hardware/software issues.

Assist in setting up online classes, smart classrooms, and digital learning tools.

Train staff on using basic IT systems and applications.

3. Software & Applications

Maintain and update college management systems (ERP, attendance, exam, library, etc.).

Install and update licensed software and ensure compliance with IT policies.

Support online examination systems and e-learning platforms.

4. Data & Security

Ensure regular data backups and recovery systems.

Implement and monitor cybersecurity measures (antivirus, firewall, access control).

Protect student/staff data and maintain confidentiality.

5. Website & Communication

Update and maintain the college website and portals.

Support email systems, notice boards, and communication platforms.

Assist in managing social media accounts if required.

6. Coordination & Reporting

Liaise with vendors for IT procurement, AMC (Annual Maintenance Contracts), and repairs.

Maintain IT inventory records.

Report IT infrastructure status to management periodically.

Required Qualifications & Skills:

Bachelor’s degree / Diploma in IT, Computer Science, or related field.

Strong knowledge of networking, Windows/Linux OS, and basic server management.

Experience in troubleshooting hardware, software, and networking issues.

Familiarity with ERP systems, e-learning platforms, and online exam tools.

Good communication skills and problem-solving ability.

Job Type: Full-time

Pay: From ₹20,000.00 per month