IT Support / IT Administrator

As an IT Support / IT Administrator at our college, you will play a crucial role in ensuring the smooth functioning of all IT-related systems. Your responsibilities will include managing hardware, software, networking, and digital learning platforms while providing timely support to both staff and students for their academic and administrative needs. You will be responsible for managing IT infrastructure, including installing, configuring, and maintaining desktops, laptops, printers, projectors, and other equipment. Additionally, you will oversee college servers, Wi-Fi networks, firewalls, and LAN/WAN connections, monitor system performance, and troubleshoot any issues promptly. Another key aspect of your role will involve providing user support and troubleshooting for faculty, staff, and students. This includes assisting in setting up online classes, smart classrooms, and digital learning tools, as well as training staff on using basic IT systems and applications. You will also be responsible for maintaining and updating college management systems, installing and updating licensed software, supporting online examination systems and e-learning platforms, ensuring regular data backups and recovery systems, implementing cybersecurity measures, and protecting student/staff data while maintaining confidentiality. Additionally, you will be involved in updating and maintaining the college website and portals, supporting email systems, notice boards, and communication platforms, and assisting in managing social media accounts if required. As part of your role, you will need to liaise with vendors for IT procurement, AMC (Annual Maintenance Contracts), and repairs, maintain IT inventory records, and report IT infrastructure status to management periodically. To be successful in this role, you should have a Bachelor's degree or Diploma in IT, Computer Science, or a related field, strong knowledge of networking, Windows/Linux OS, and basic server management, experience in troubleshooting hardware, software, and networking issues, familiarity with ERP systems, e-learning platforms, and online exam tools, good communication skills, and problem-solving ability. This is a full-time position that offers the opportunity to make a meaningful impact on the college's IT operations and support both staff and students in their academic and administrative endeavors.,