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It Support Executive

2 - 5 years

2 - 3 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

IT Support Executive

Roles and Responsibilities:

  • Troubleshoot and resolve hardware-related issues including desktops, laptops, printers, and other peripherals.
  • Manage and maintain network infrastructure, including diagnosing and resolving LAN/WAN issues, ensuring stable and secure connectivity.
  • Install, configure, and maintain CCTV and surveillance systems across all company premises.
  • Perform regular maintenance on servers and systems including OS updates, patch management, performance monitoring, and data backups.
  • Monitor IT infrastructure performance and respond to system alerts and issues proactively.
  • Maintain accurate documentation of all support activities, system configurations, and IT asset inventories.
  • Coordinate with third-party vendors and service providers for issue resolution and hardware/software procurement.
  • Ensure adherence to IT security protocols and data protection policies.
  • Provide remote and on-site support to different office locations as required.

Key Skills Required:

  • Strong knowledge of hardware troubleshooting and repair.
  • Hands-on experience with LAN/WAN, routers, switches, and firewalls.
  • Working knowledge of Windows/Linux server environments and system administration.
  • Experience in setting up and maintaining CCTV and surveillance systems.
  • Excellent problem-solving abilities and communication skills.
  • Ability to manage IT operations across geographically dispersed locations.
  • Familiarity with remote support tools and IT ticketing systems.

Qualifications:

  • Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum 2 years of experience in IT support or a similar technical role.
  • Industry certifications such as CompTIA A+, Network+, or equivalent are a strong advantage.

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