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Description
Freshers, this is YOUR moment! Job Description: IT Support L0 (Fresher) Location: Vadodara, Gujarat - 390021 Position Summary: We are seeking a motivated and enthusiastic fresher to join our IT Support team as an L0 Support Technician. The ideal candidate will have a strong foundation in computer science or information technology, excellent verbal communication skills in English, and a passion for troubleshooting and resolving technical issues. Key Responsibilities: First Point of Contact: Serve as the initial point of contact for IT support, handling incoming support requests via phone, email, or ticketing system. Basic Troubleshooting: Diagnose and resolve basic technical issues related to desktops, laptops, and networks. Incident Logging: Accurately document and log all support requests and resolutions in the ticketing system. User Assistance: Assist users with software installation, configuration, and basic troubleshooting. Hardware Support: Provide support for hardware issues, including desktops, laptops, printers, and other peripherals. Escalation: Escalate complex issues to higher-level support teams as needed. Customer Service: Maintain a high level of customer service, ensuring all users are treated with respect and professionalism. Documentation: Maintain and update IT support documentation, guides, and FAQs. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or a related field (BCA, MCA, BSc). Communication Skills: Excellent verbal and written communication skills in English. Technical Knowledge: Basic understanding of computer hardware, software, and networking concepts. Problem-solving: Strong analytical and problem-solving skills. Interpersonal Skills: Good interpersonal skills with the ability to work well in a team environment. Adaptability: Ability to learn new technologies quickly and adapt to changing environments. Desired Skills: Technical Troubleshooting: Basic troubleshooting skills for desktops, laptops, and network issues. Customer Focus: Ability to provide exceptional customer service and manage user expectations. Documentation: Ability to create and maintain clear and concise documentation. Working Conditions: Work Environment: Office-based role in Vadodara, Gujarat. Working Hours: As we are providing support to international clients, working hours are scheduled as per the EST, starting from 5:30 PM IST to 3-3:30 AM IST, including 1 1-hour break. Joining Duration: Required: Within a month. Your next big opportunity is one click away: https://rmvindia.in/apply Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Shift: Fixed shift Night shift US shift Work Days: Monday to Friday Work Location: In person
