Freshers, this is YOUR moment! Job Description: IT Support L0 (Fresher) Location: Vadodara, Gujarat - 390021 Position Summary: We are seeking a motivated and enthusiastic fresher to join our IT Support team as an L0 Support Technician. The ideal candidate will have a strong foundation in computer science or information technology, excellent verbal communication skills in English, and a passion for troubleshooting and resolving technical issues. Key Responsibilities:  First Point of Contact: Serve as the initial point of contact for IT support, handling incoming support requests via phone, email, or ticketing system.  Basic Troubleshooting: Diagnose and resolve basic technical issues related to desktops, laptops, and networks.  Incident Logging: Accurately document and log all support requests and resolutions in the ticketing system.  User Assistance: Assist users with software installation, configuration, and basic troubleshooting.  Hardware Support: Provide support for hardware issues, including desktops, laptops, printers, and other peripherals.  Escalation: Escalate complex issues to higher-level support teams as needed.  Customer Service: Maintain a high level of customer service, ensuring all users are treated with respect and professionalism.  Documentation: Maintain and update IT support documentation, guides, and FAQs. Qualifications:  Education: Bachelor's degree in Computer Science, Information Technology, or a related field (BCA, MCA, BSc).  Communication Skills: Excellent verbal and written communication skills in English.  Technical Knowledge: Basic understanding of computer hardware, software, and networking concepts.  Problem-solving: Strong analytical and problem-solving skills.  Interpersonal Skills: Good interpersonal skills with the ability to work well in a team environment.  Adaptability: Ability to learn new technologies quickly and adapt to changing environments. Desired Skills:  Technical Troubleshooting: Basic troubleshooting skills for desktops, laptops, and network issues.  Customer Focus: Ability to provide exceptional customer service and manage user expectations.  Documentation: Ability to create and maintain clear and concise documentation. Working Conditions:  Work Environment: Office-based role in Vadodara, Gujarat.  Working Hours: As we are providing support to international clients, working hours are scheduled as per the EST, starting from 5:30 PM IST to 3-3:30 AM IST, including 1 1-hour break. Joining Duration:  Required: Within a month. Your next big opportunity is one click away: https://rmvindia.in/apply Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Shift: Fixed shift Night shift US shift Work Days: Monday to Friday Work Location: In person