Freshers, this is YOUR moment! Job Description: IT Support L0 (Fresher) Location: Vadodara, Gujarat - 390021 Position Summary: We are seeking a motivated and enthusiastic fresher to join our IT Support team as an L0 Support Technician. The ideal candidate will have a strong foundation in computer science or information technology, excellent verbal communication skills in English, and a passion for troubleshooting and resolving technical issues. Key Responsibilities: First Point of Contact: Serve as the initial point of contact for IT support, handling incoming support requests via phone, email, or ticketing system. Basic Troubleshooting: Diagnose and resolve basic technical issues related to desktops, laptops, and networks. Incident Logging: Accurately document and log all support requests and resolutions in the ticketing system. User Assistance: Assist users with software installation, configuration, and basic troubleshooting. Hardware Support: Provide support for hardware issues, including desktops, laptops, printers, and other peripherals. Escalation: Escalate complex issues to higher-level support teams as needed. Customer Service: Maintain a high level of customer service, ensuring all users are treated with respect and professionalism. Documentation: Maintain and update IT support documentation, guides, and FAQs. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or a related field (BCA, MCA, BSc). Communication Skills: Excellent verbal and written communication skills in English. Technical Knowledge: Basic understanding of computer hardware, software, and networking concepts. Problem-solving: Strong analytical and problem-solving skills. Interpersonal Skills: Good interpersonal skills with the ability to work well in a team environment. Adaptability: Ability to learn new technologies quickly and adapt to changing environments. Desired Skills: Technical Troubleshooting: Basic troubleshooting skills for desktops, laptops, and network issues. Customer Focus: Ability to provide exceptional customer service and manage user expectations. Documentation: Ability to create and maintain clear and concise documentation. Working Conditions: Work Environment: Office-based role in Vadodara, Gujarat. Working Hours: As we are providing support to international clients, working hours are scheduled as per the EST, starting from 5:30 PM IST to 3-3:30 AM IST, including 1 1-hour break. Joining Duration: Required: Within a month. Your next big opportunity is one click away: https://rmvindia.in/apply Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Shift: Fixed shift Night shift US shift Work Days: Monday to Friday Work Location: In person
Job Title: Human Resource Executive Location: Ahmedabad, Gujarat Department: Human Resources Job Summary: The Human Resource Executive will play a key role in managing various HR functions, ensuring compliance with company policies and legal regulations. The HR Executive will collaborate with department heads to support recruitment, employee relations, performance management, benefits administration, and payroll processing. Responsibilities: Recruitment and Onboarding: Manage the end-to-end recruitment process, including job postings, resume screening, interviewing, and onboarding. Collaborate with hiring managers to define job requirements and create effective job descriptions. Conduct new employee orientations and facilitate a seamless onboarding experience. Employee Relations: Address employee concerns, conflicts, and grievances in a fair and timely manner. Promote a positive work environment by fostering open communication and resolving interpersonal issues. Conduct exit interviews and analyze feedback to identify areas for improvement. Performance Management: Assist in the development and implementation of performance management processes. Provide guidance to managers and employees on performance evaluations, goal setting, and development plans. Support the administration of employee recognition programs. Benefits Administration: Manage employee benefits programs, including health insurance, retirement plans, and other perks. Assist employees with benefit-related inquiries and resolve issues with benefits providers. Stay informed about changes in legislation affecting employee benefits. Payroll Processing: Oversee the payroll process, ensuring accurate and timely payment to employees. Collaborate with finance and accounting teams to reconcile payroll data. Stay updated on tax regulations and compliance related to payroll. Compliance and Policies: Ensure compliance with labor laws, company policies, and industry regulations. Keep abreast of HR trends, best practices, and legal requirements. Work closely with management to update and communicate HR policies. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹40,000.00 per month Work Location: In person
Job Summary As a Windows System Administrator (L2) , you will be a core member of our Managed Service Provider (MSP) team. This role is a key part of our Service Desk, and you will work closely with our IT team to provide direct support to end-users via calls, chat, and email . You'll proactively diagnose and resolve complex hardware, software, and end-user problems, ensuring exceptional service across multiple client environments. Key Responsibilities Service Desk & User Support: Serve as a primary point of contact for technical issues. You will provide advanced support to end-users, resolving hardware and software problems across multiple client environments. This also includes assisting in the setup and configuration of new user accounts and devices. System & Server Management: Install, configure, and maintain Windows operating systems and applications. This includes managing servers such as Windows Server 2022 and the upcoming Windows Server 2025 , along with essential services like Active Directory, Group Policy, DNS, and DHCP. You will also perform regular system updates and upgrades to ensure high performance and availability. Virtualization & Cloud Services: Configure and maintain industry-standard virtualization platforms like VMware vSphere and Microsoft Hyper-V . You will also be responsible for Microsoft 365 administration , including user and license management, configuring Exchange Online, SharePoint Online, and Teams, and implementing security policies. Remote Monitoring & Management (RMM): Proactively manage and resolve client issues using common RMM tools such as ConnectWise Automate, NinjaOne, or Kaseya VSA . Network & Security: Monitor network performance and troubleshoot connectivity issues. A key part of your role involves implementing security measures to protect client systems and data, and you'll monitor for security breaches and respond to incidents promptly. Documentation & Reporting: Maintain accurate documentation of system configurations, procedures, and troubleshooting steps. You will also generate reports on system performance, security incidents, and user support activities. Requirements Experience & Education: A bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) is required. You must have proven experience as a Windows System Administrator or in a similar Service Desk role. Technical Skills: Strong knowledge of current Windows Server operating systems, including Windows Server 2022 and Windows Server 2025 . Experience with Active Directory, Group Policy, DNS, DHCP , and other Windows server roles. Proficiency with virtualization technologies like VMware vSphere or Microsoft Hyper-V . Familiarity with leading RMM tools (e.g., ConnectWise, NinjaOne, Kaseya). Hands-on experience with Microsoft 365 administration , including user and license management, Exchange Online, and security policies. Solid understanding of network protocols and services (TCP/IP, VPN, VLANs, etc.). Experience with security tools and practices, such as firewalls, antivirus software, and intrusion detection/prevention systems. Interpersonal Skills: Excellent troubleshooting and problem-solving skills are a must, along with strong English communication and interpersonal abilities for effective Service Desk interaction. Job Types: Full-time, Permanent Pay: ₹45,000.00 - ₹90,000.00 per month Ability to commute/relocate: Vadodara, Gujarat: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Language: English (Required) Shift availability: Night Shift (Required) Work Location: In person