IT Support Engineer

Job Description

JOB DESCRIPTION – Client Analyst An Analyst is responsible for monitoring incoming requests, handle the requests and then communicate back with the requester as well as maintain a log of all requests completed and in progress. You will be responsible for monitoring clients’ requests and making sure their queries are being handled in a timely manner and client SLAs are being met. Role: Client Analyst Company Name: RevClerx Pvt Ltd Location: Sec-83 A, Mohali Job Type – Full time/ Permanent Required Fluent Communication skills candidates. Key Responsibilities: · Setting up and maintaining Portfolios · Creating new users and processing User Termination requests and password maintenance · Handling user permissions requests · Maintaining Counterparty Setups including Broker desks and Settlement Instructions · Processing Issuer Setups and Changes (involves communication with other areas of BRS) · Managing Data questions for external clients · Setting up scanned signatures for Traders and Operations personnel · Technical Support – run or modify existing ad-hoc sql queries, etc. · Preparing Quarterly SLA’s for external Clients. · Other configuration changes in organization. · Accurately record and present all metrics related to work to enable management to have a good view of team productivity and efficiency · Work with high levels of accuracy and follow compliance rules · Constantly evaluate systems, processes and procedures for inefficiencies, and make recommendations for improvement. · Organize and participate in cross training efforts. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Food provided Health insurance Shift: Fixed shift Night shift Work Days: Monday to Friday Work Location: In person