Job
Description
Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Job Summary: We are seeking a skilled and proactive IT Support Engineer to join our team. The ideal candidate will be responsible for providing technical support across the organization, ensuring the smooth operation of IT systems including networking, hardware, software, and peripheral devices. This role involves managing support tickets, maintaining IT assets, and resolving issues related to Networking, Windows and MAC systems, printers, and hardware. Key Responsibilities: Provide first and second-level support for hardware, software, and network issues. Manage and resolve incidents and service requests using a ticketing system (e.g., ServiceNow or Jira). Install, configure, and troubleshoot Windows OS and applications. Perform hardware diagnostics and repairs on desktops, laptops, and peripherals. Set up and maintain network devices (routers, switches, access points) and troubleshoot connectivity issues. Support and maintain printers, scanners , and other office equipment. Maintain accurate records of IT assets and ensure timely updates in the asset management system. Assist with user onboarding/offboarding , including account setup and hardware provisioning. Collaborate with other IT team members to implement and improve IT processes and documentation. Ensure compliance with IT policies and security standards. Required Skills and Qualifications: Bachelor s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT support or a similar role. Strong knowledge of Windows operating systems and Microsoft Office Suite. Experience with ticketing tools and ITSM platforms. Good understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). Hands-on experience with hardware troubleshooting and repair . Familiarity with asset management tools and practices. Excellent problem-solving and communication skills. Ability to work independently and manage multiple tasks effectively
