IT Support Engineer

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
  
• Provide remote technical assistance through various channels.
  
• Manage support helpdesk tickets, ensuring timely resolution or escalation for complex issues.
  
• Offer technical advice to end-users and provide technology-related training.
  
• Document solutions for technical difficulties in the helpdesk system.
  
• Assist with software installations following site technology standards.
  
• Manage hardware inventory and issue purchase requests.
  
• Perform tasks related to hardware setup, troubleshooting, repair, and replacement.
  
• Independently handle computer software installation and configuration.
  
• Provide end-user training on hardware and software usage.
  
• Configure and maintain computing devices, operating systems, and software.
  
• Collaborate with L3 to identify and troubleshoot complex issues.
  
• Respond to complex end-user software and hardware problems.
  
• Deploy, install, maintain, troubleshoot, and repair hardware components.
  
• Evaluate hardware and software requirements based on site standards.
  
• Monitor user behavior related to technology assets.
  
• May be responsible for projects and managing specific server roles (e.g., WSUS, WDS, File Sharing, backups).
  

Education and Experience:

3 years of experience working in a corporate network environment and/or systems support, diagnosing and troubleshooting end-user software/hardware problems, and/or performing routine systems maintenance.

Skills and Abilities:

• Advanced troubleshooting skills in desktop MS Windows OS, network systems, computer communications (e.g., LAN, WAN, VoIP, Wi-Fi, virtual systems).
  
• Proficiency in computer diagnostics, maintenance, installation, and repair
  
• Strong analytical and communication skills.
  
• Ability to work independently with minimal supervision.