IT Support Engineer (IMAC)

Job Title:

Client:

Payroll:

Work Type:

Location:

Experience Level:

Role Overview:

EUC Engineer (IMAC Implementation)

Key Responsibilities:

• Execute

  IMAC (Install, Move, Add, Change)

  tasks for desktops, laptops, printers, peripherals, and other EUC devices.
• Perform

  hardware/software installations, upgrades, configurations, and migrations

  as per IT policies and security standards.
• Handle

  asset tagging, inventory updates

  , and documentation following each IMAC activity.
• Support

  device rollouts, refresh projects, and user relocations

  within agreed timelines.
• Ensure

  data backup, migration, and recovery

  during system replacements or moves.
• Troubleshoot

  hardware and OS-level issues

  during deployment and escalate complex cases when necessary.
• Coordinate with

  Service Desk, Network, and Infrastructure teams

  for dependency management and issue resolution.
• Ensure

  SLA adherence

  and proper ticket closure in

  ITSM tools

  such as ServiceNow or Remedy.
• Support

  user onboarding and offboarding

  from an end-user device perspective.
• Prepare and maintain

  SOPs, checklists, and technical documentation

  for IMAC activities.

Required Skills and Competencies:

• Strong knowledge of

  EUC technologies

  including

  Windows OS, Microsoft 365, Active Directory, SCCM/Intune

  .
• Hands-on experience in

  hardware setup, reimaging, and device provisioning

  .
• Proficiency in

  ITSM/ticketing systems

  (ServiceNow, Remedy, BMC Helix).
• Basic understanding of

  network troubleshooting

  (LAN/Wi-Fi, IP, DNS, DHCP).
• Experience using

  remote support tools

  such as RDP, TeamViewer, or AnyDesk.
• Excellent

  documentation, reporting, and communication

  skills.
• Strong

  customer service orientation

  and ability to work both

  independently and collaboratively

  .

Preferred Qualifications:

• Certifications:

  CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate.
• Experience in

  large-scale enterprise IMAC deployments

  .
• Knowledge of

  asset management and lifecycle tracking tools

  .
• Familiarity with

  endpoint security solutions

  (BitLocker, antivirus, etc.).

Education:

• Bachelor’s Degree or Diploma in

  Computer Science, Information Technology

  , or a related field.

Experience:

• Minimum

  1+ year

  of relevant experience in EUC or IMAC support roles.