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E2E Networks
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IT Support Engineer

IT Support Engineer

E2E Networks

1 years

0 Lacs

delhi

Posted:1 month ago| Platform: GlassDoor logo

Apply

Skills Required

support troubleshooting maintenance software networks network wan vpn management inventory tracking procurement training security compliance antivirus data service resolve technology linux macos networking dhcp backup communication compensation

Work Mode

On-site

Job Type

Full Time

Job Description

Delhi/Chennai

Full-Time

1+ year

IT Support Engineer

The IT Support Engineer is responsible for providing technical support, troubleshooting, and maintenance of Desktop, Laptop, software, networks, and IT systems within the organization. The role involves ensuring smooth operations, resolving user systems hardware and software issues.

Job Responsibilities

Key Responsibilities

Provide first-line and second-line support to end-users for hardware, software, and

network-related issues.

Install, configure, and maintain operating systems, applications, and IT equipment

(desktops, laptops, printers, devices, etc.).

Troubleshoot system and network problems, diagnosing and solving hardware or

software faults.

Manage user accounts, permissions, and access rights in systems such as email, and

other enterprise platforms.

Ensure timely resolution of support tickets via helpdesk systems in accordance with

defined SLAs.

Perform regular maintenance, updates, and patches on IT systems and applications.
Monitor and maintain LAN/WAN, internet connectivity, firewalls, and VPN access.
Assist with IT asset management, inventory tracking, and procurement of

hardware/software.

Provide training and guidance to staff on IT best practices, security awareness, and

effective system usage.

Ensure IT security and compliance policies are followed, including antivirus, backup,

and data protection procedures.

Document IT processes, incidents, and solutions for knowledge base and reporting

purposes.

Collaborate with vendors, service providers, and internal teams to resolve technical

issues.

Required Skills & Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Proven experience as IT Support Engineer, Technical Support Specialist, or similar

role.

Strong knowledge of Windows/Linux/macOS operating systems, Microsoft 365, and

common business applications.

Hands-on experience with networking technologies (DNS, DHCP, VPN, firewalls,

switches, and routers).

Good understanding of IT security practices, antivirus solutions, and data

backup/recovery.

Excellent problem-solving and analytical skills.
Strong communication, interpersonal, and customer service skills.
Ability to work independently as well as in a team environment.

Apply today

Kindly assist in fast forwarding your application by sending us a mail on the email ID mentioned below!

Best in the industry compensation

Scope for growth

Great company culture

For tech roles:

tech-role@e2enetworks.com

For non-tech roles:

recruitment@e2enetworks.com

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IT Support Engineer