IT Support Engineer

We are seeking a proactive IT Support Executive with strong experience in both Windows and Linux environments to provide end-user support, maintain IT infrastructure, and ensure smooth daily operations. The ideal candidate will have customer-service orientation, solid troubleshooting skills, and the ability to work in a fast-paced environment.

Key Responsibilities

• End-user support: Provide first-line and second-line support for hardware, software, and network issues for Windows and Linux systems.
• Incident management: Log, prioritize, escalate, and track incidents and service requests through to resolution; maintain ticket documentation and SLA adherence.
• System administration:
• Windows: Active Directory management, user provisioning/de-provisioning, group policy handling, software deployment, updates, and patch management.
• Linux: User and permission management, package installation/updates, service monitoring, log analysis, and basic scripting.
• Desktop/Server maintenance: Monitor and maintain desktops, laptops, and servers; perform routine health checks and backups.
• Networking basics: Troubleshoot connectivity issues, VPN access, and basic network printers; assist with network-related incidents.
• Security & compliance: Apply security patches, enforce password policies, manage access controls, and assist with audits.
• Documentation: Create and maintain knowledge base articles, standard operating procedures (SOPs), and runbooks.
• Asset management: Maintain hardware/software inventory, track lifecycle, and coordinate procurement as needed.
• Collaboration: Work with IT team for project deployments, migrations, and IT initiatives; provide user training on tools and security best practices.

Required Skills

• Operating Systems: Strong hands-on experience with Windows (client and server) and Linux (preferred distributions: Ubuntu/Debian, RHEL/CentOS).
• Troubleshooting: Excellent problem-solving and diagnostic skills across hardware, software, and networking.
• Scripting/Automation: Basic scripting knowledge (PowerShell for Windows; Bash shell scripting for Linux) is a plus.
• Active Directory & Group Policy: Experience with user provisioning, OU structure, and policy management.
• Package/Software Management: Software deployment, patching, and license management on Windows; package managers (apt, yum/dnf) on Linux.
• Networking Basics: IP addressing, DNS/DHCP basics, VPN, remote access, and printer sharing.
• Backup & Recovery: Understanding of backup solutions and disaster recovery procedures.
• Communication: Clear written and verbal communication; strong customer-service orientation.
• Documentation: Proficiency with ticketing systems and creating step-by-step guides.

Qualifications

• Education: Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: 1–3+ years in IT support or help desk roles supporting Windows and Linux environments.
• Certifications (preferred but not mandatory):
• CompTIA A+, Network+, Security+
• Microsoft certifications (e.g., MCSA/MCSE) or Linux certifications (e.g., LPIC, RHCE)
• ITIL Foundation (optional)

Job Type: Full-time

Pay: ₹22,000.00 - ₹27,000.00 per month

Benefits:

• Leave encashment
• Life insurance
• Paid sick time
• Paid time off

Work Location: In person