IT Support Assistant

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Note : We are only considering candidates from Delhi and Gurgaon. Please apply only if you are based in either of these locations.

Job Summary

Key Responsibilities

• Respond to and resolve daily IT support tickets, including hardware, software, and network-related issues.
• Manage and maintain user accounts, access rights, and security groups in Microsoft 365 and Azure AD via Microsoft Admin Center.
• Ensure security protocols are followed in line with organizational and ISO 27001 standards.
• Monitor system performance and perform routine maintenance and updates.
• Assist with onboarding and offboarding employees from an IT systems perspective.
• Maintain documentation of systems, configurations, and support procedures.
• Support regular IT audits and assist in compliance initiatives.
• Escalate complex issues to senior IT staff or vendors as required.
  

Required Skills & Qualifications

• Proven experience with Microsoft Admin Center, Microsoft 365, and basic Azure administration.
• Strong understanding of IT support processes and ticketing systems.
• Familiarity with ISO 27001 and its implementation in IT operations.
• Knowledge of basic networking, system troubleshooting, and IT asset management.
• Excellent communication and problem-solving skills.
• Ability to prioritize tasks and work independently or collaboratively.
  

Preferred Qualifications

• Certification in Microsoft (e.g., MS-900, AZ-104) or CompTIA (e.g., A+, Security+).
• Experience in environments with active ISO 27001 certification.
• Experience with ITIL processes.