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IT Service Desk Analyst

IT Service Desk Analyst

Cognizant

4 - 6 years

5 - 12 Lacs

Chennai

Posted:1 week ago| Platform:

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Skills Required

workflow policies user access management it service desk problem management technical support service desk operations service desk management itsm active directory incident management compliance desk troubleshooting it helpdesk communication skills itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary Join our dynamic team as a Systems Engineer where you will play a crucial role in managing and optimizing our service desk operations. With a focus on user access management you will ensure seamless support and enhance user experience. This hybrid role offers the opportunity to work night shifts contributing to the companys global reach and impact. Responsibilities Manage and optimize service desk operations to ensure efficient workflow and user satisfaction.Implement user access management protocols to maintain security and streamline access.Provide technical support and troubleshooting for service desk inquiries during night shifts.Collaborate with cross-functional teams to enhance service desk processes and user experience.Analyze service desk performance metrics to identify areas for improvement and implement solutions.Develop and maintain documentation for service desk procedures and user access management.Ensure compliance with company policies and industry standards in service desk operations.Train and mentor junior staff on service desk protocols and user access management techniques.Coordinate with IT teams to resolve complex technical issues and improve service desk efficiency.Utilize problem-solving skills to address user access challenges and enhance system functionality.Engage in continuous learning to stay updated with the latest technologies and best practices in service desk management.Contribute to the development of innovative solutions to improve user access management and service desk operations.Support the companys mission by ensuring reliable and efficient service desk operations impacting global user experience. Qualifications Possess strong technical skills in service desk operations and user access management.Demonstrate proficiency in troubleshooting and resolving technical issues.Exhibit excellent communication skills to collaborate effectively with cross-functional teams.Have a keen eye for detail and a proactive approach to identifying and solving problems.Show commitment to continuous learning and professional development in the field.Display ability to work independently and manage tasks efficiently during night shifts.Bring experience in implementing security protocols and maintaining compliance standards.

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Cognizant

www.cognizant.com

IT Services and IT Consulting

Teaneck New Jersey

10001 Employees

2577 Jobs

Key People

Brian Humphries

CEO
Gina Schaefer

CFO
Ranjan Kalia

President, Cognizant North America
Katherine H. (Katie) Talarico

Chief Marketing Officer

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