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IT Service Analyst

IT Service Analyst

UST

0 years

0 Lacs

trivandrum kerala india

Posted:3 days ago| Platform:

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Skills Required

service communication networking network troubleshooting server management virtualization installation support software patch storage backup monitoring tracking database writing sql data antivirus

Work Mode

On-site

Job Type

Full Time

Job Description

Role Description

Possess strong interpersonal and communication skills (verbal, written, and email etiquette) to effectively collaborate with cross-functional teams and engage with customers. Demonstrated analytical ability to assess and understand complex customer issues within a broader context. Proficient in adhering to SOPs and escalating incidents within defined SLAs.

Networking

Technical Proficiencies:

Proficient with basic network commands for troubleshooting desktop and laptop connectivity issues.

Server Management

Strong command-line skills across various operating systems.
Understanding of virtualization technologies, OS installation (client/server), workgroup, and domain configurations.
Experienced in system support tasks such as OS installation, user-level command execution, and local user/group management.
Skilled in software and basic patch installation.

Storage & Backup

Ability to monitor enterprise storage and backup solutions.
Skilled in monitoring tools for storage and backup environments.
Proficient in using ticketing systems for incident tracking and resolution.

Database

Capable of writing or modifying SQL queries to meet business needs.
Understanding of data modeling and the distinction between OLTP and data warehouse environments.
Familiar with storage hardware, management techniques, and related software.
Ability to optimize table structures to reduce storage usage.

End-User Computing

Confident in handling end-user calls and managing service requests via ticketing tools.
Proficient in Active Directory (AD) and antivirus management.
Strong troubleshooting capabilities for a wide range of end-user issues.

Skills

IT service analyst ,Service now,Problem Solving Skill

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IT Service Analyst