Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
Summary:
The “IT Project Specialist” will be based in Chennai, reporting to Manager
What a typical day looks like:
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Develops, evaluates, and defines procedures to have products properly implemented to the Flex client infrastructure, according to all IT security baselines and policies in place
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Implements and guides Client & Desktop Team (CDT) to define procedures, standards, and technologies on global/regional/site level.
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Acts as 3rd level escalation contact for IT administrators and Global Helpdesk on CDT implementation assignments.
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Assists with maintaining CDT intranet portal information up to date.
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Monitors and enforces defined client security policies.
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Works on troubleshooting to solve problems coming from client infrastructure where data investigation requires evaluation of identifiable factors.
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Assures change control on client infrastructure and topics related to CDT implementations and procedures.
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Proposes and implements enhancements that will improve the usability, performance, and reliability of the Flex client environment in adherence with the project scope and budget.
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Prepares standard operating procedures for the day-to-day maintenance of the Flex client infrastructure and implements adequate administrative tools and processes while ensuring monitoring and controls are in place to ensure stability of systems.
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Establishes clear communication channels and ensures proper feedback mechanisms are in place with customers, peers, and cross-functional teams.
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Adheres to Service Level Agreements of Flex while ensuring timely reviews with stakeholders per communication plans.
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Ensures minimum MTTR (Mean Time to Repair), while fixing problems; follows up with proper root cause analysis, corrective & preventive actions with an aim to increase MTBF (Mean Time Between Failures).
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Accountable for overall client infrastructure security compliance and requirements.
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Proposes system enhancements (software and hardware updates) that will improve performance and reliability of clients in adherence with the project scope and budget.
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Guides, where applicable, on administrative or operational matters to ensure operations’ effective achievement of goals.
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Reviews operational goals to define success of operations; develops, modifies, and executes company policies that affect immediate operations that may also have company-wide effect.
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Establishes and assures adherence to budgets, schedules, work plans and performance requirements.
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Implements appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce.
Experience we are looking to add to our team :
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Typically requires a bachelor’s degree or equivalent experience and training.
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Typically requires a minimum of 3 years of related experience.
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Demonstrates operations and technical skills and understanding of Flex client related functional standards.
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Demonstrates working knowledge of functional concepts and a solid understanding of Flex client standards, policies and procedures.
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Knowledge of SOX Compliance rules for Flex Systems.
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PMP by PMI Certification or similar (L25 & L26)
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Impacts the near-term (quarterly/semi-annual) operational success of the function.
What you’ll receive for the great work you provide:
- Health Insurance
- Paid Time Off
PK06
IT
Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs.
Flex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing:
accessibility@flex.com
. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.
