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Summary:
The “
IT Project Specialist
” will be based in
Chennai
, reporting to Manager
What a typical day looks like:
- Develops, evaluates, and defines procedures to have products properly implemented to the Flex client infrastructure, according to all IT security baselines and policies in place
- Implements and guides Client & Desktop Team (CDT) to define procedures, standards, and technologies on global/regional/site level.
- Acts as 3rd level escalation contact for IT administrators and Global Helpdesk on CDT implementation assignments.
- Assists with maintaining CDT intranet portal information up to date.
- Monitors and enforces defined client security policies.
- Works on troubleshooting to solve problems coming from client infrastructure where data investigation requires evaluation of identifiable factors.
- Assures change control on client infrastructure and topics related to CDT implementations and procedures.
- Proposes and implements enhancements that will improve the usability, performance, and reliability of the Flex client environment in adherence with the project scope and budget.
- Prepares standard operating procedures for the day-to-day maintenance of the Flex client infrastructure and implements adequate administrative tools and processes while ensuring monitoring and controls are in place to ensure stability of systems.
- Establishes clear communication channels and ensures proper feedback mechanisms are in place with customers, peers, and cross-functional teams.
- Adheres to Service Level Agreements of Flex while ensuring timely reviews with stakeholders per communication plans.
- Ensures minimum MTTR (Mean Time to Repair), while fixing problems; follows up with proper root cause analysis, corrective & preventive actions with an aim to increase MTBF (Mean Time Between Failures).
- Accountable for overall client infrastructure security compliance and requirements.
- Proposes system enhancements (software and hardware updates) that will improve performance and reliability of clients in adherence with the project scope and budget.
- Guides, where applicable, on administrative or operational matters to ensure operations’ effective achievement of goals.
- Reviews operational goals to define success of operations; develops, modifies, and executes company policies that affect immediate operations that may also have company-wide effect.
- Establishes and assures adherence to budgets, schedules, work plans and performance requirements.
- Implements appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce.
Experience we are looking to add to our team :
- Typically requires a bachelor’s degree or equivalent experience and training.
- Typically requires a minimum of 3 years of related experience.
- Demonstrates operations and technical skills and understanding of Flex client related functional standards.
- Demonstrates working knowledge of functional concepts and a solid understanding of Flex client standards, policies and procedures.
- Knowledge of SOX Compliance rules for Flex Systems.
- PMP by PMI Certification or similar (L25 & L26)
- Impacts the near-term (quarterly/semi-annual) operational success of the function.
What you’ll receive for the great work you provide:
- Health Insurance
- Paid Time Off
PK06
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).
