IT Operations Engineer

Job Description

Job Title: IT Operations Engineer/Manager Location: Pune or Bengaluru, India Type: Full-time About the Role: We are seeking a highly skilled and motivated IT Infrastructure and Operations Engineer to join our growing team. This role is pivotal in designing, implementing, and maintaining our IT systems to support our innovative and fast-paced environment. You will work across cloud platforms, security, network management, and enterprise applications to drive efficiency, scalability, and security across our IT operations. Key Responsibilities: Security Management: Implement Zero Trust architectures, advanced threat detection (e.g., CrowdStrike Falcon, Sentinel One), and vulnerability management solutions. Enhance endpoint security using tools like JAMF, Okta, and Kandji for unified device management. IT Security: Manage website security, including SSL certificate management, vulnerability scanning, and incident response for potential breaches. Implement advanced phishing protection systems and conduct employee training to mitigate phishing risks. Administer DNS security tools (e.g., Cisco OpenDNS, Cloudflare) to safeguard web traffic and ensure secure domain management. Regularly audit and update security policies to ensure compliance with industry standards and best practices. Unified Communications & Collaboration Tools: Oversee SaaS integrations (e.g., Google Workspace, MS 365, Slack, Zoom, Salesforce) and drive initiatives to improve productivity and user satisfaction. Manage AV systems and conference room setups, including Zoom Rooms and related hardware. Project Management: Lead large-scale IT projects, such as office build-outs, IT system overhauls, and cloud migrations, ensuring alignment with organizational goals and timelines. Establish IT strategies and OKRs to align with company objectives. Operational Excellence: Develop and maintain IT operations documentation, automation scripts (e.g., Python, Bash), and workflows. Ability to efficiently rollout or migrate software tools (e.g., DevRev, Jira) Enhance asset management systems and ITSM platforms to streamline operations. Infrastructure Design & Implementation: Architect and deploy robust network and server infrastructure and cloud solutions (AWS, GCP). Manage on-prem and cloud-based systems migrations and upgrades, ensuring seamless transitions and cost optimization. Qualifications: Experience: 8+ years of IT infrastructure and operations experience, with a focus on cloud platforms, security, and enterprise application integration. Proven track record in designing and scaling IT environments in dynamic settings. Technical Expertise: Proficiency in AWS, Terraform, Cisco Meraki, Okta, JAMF Pro, ZScaler VPN, and endpoint management. Advanced knowledge of networking protocols, firewalls, and VLAN configurations. Hands-on experience with MDM solutions (e.g. Jamf Pro, Microsoft Intune) and SOC2 compliance. Hands-on experience with common enterprise tools (e.g., GSuite, Office 365, DevRev, Jira) and automation scripting (e.g., Python). Experience with modern AI tools and architectures would be a plus. Certifications (Preferred): JAMF Certified Administrator, Okta Administrator, AWS Certified Solutions Architect, or similar. Soft Skills: Excellent communication and problem-solving skills. Ability to collaborate with technical and non-technical stakeholders to deliver results.