IT & Office Support Executive

Job Title: IT & Office Support Executive

Location:

Experience:

Employment Type:

Roles & Responsibilities:

IT & Software Support

• Provide comprehensive

  desktop and laptop support

  , ensuring minimal downtime for users.
• Configure and troubleshoot

  email systems and MS Outlook

  , including

  Outlook backup and recovery

  .
• Troubleshoot

  Office 365 and Microsoft collaboration tools

  , ensuring seamless user experiences.
• Manage installation, uninstallation, updates, and license tracking of all business-critical

  software and applications

  .
• Administer

  Microsoft Office Suite

  ,

  Microsoft 365

  , and

  Microsoft Workload Security (MWS)

  .
• Implement and monitor

  IT security protocols

  , including

  Antivirus (AV)

  ,

  Data Loss Prevention (DLP)

  , and endpoint protection.
• Handle

  data backup, archiving, and recovery operations

  to ensure business continuity and compliance.
• Set up and configure

  new hardware/software systems

  for deployment, ensuring readiness for end-users.
• Troubleshoot and resolve

  local network, connectivity, and system issues

  , escalating to vendors when needed.
• Maintain detailed logs of

  IT tickets

  , track issue resolution, and manage replacement of faulty components.

Office Administration & Infrastructure Support

• Coordinate with

  facilities and administrative teams

  to ensure

  smooth daily operations of office infrastructure

  (power, internet, furniture, supplies).
• Conduct regular checks on IT hardware and common office equipment (e.g., printers, projectors) to ensure uptime.
• Liaise with

  external vendors, facility service providers

  , and internal stakeholders for timely maintenance and issue resolution.
• Monitor and maintain

  inventory of IT assets and office supplies

  , including procurement and AMC coordination.
• Support internal events and operational needs that require coordination between IT and administrative functions.

Technical Skills Required:

• Desktop & Laptop Troubleshooting

• Microsoft Office 365, Outlook, MWS (Microsoft Workload Security)

• Software Installation & License Management

• Network Connectivity & System Troubleshooting

• IT Security Tools (AV, DLP, Endpoint Protection)

• Data Backup, Archiving & Recovery

• Vendor & Facility Coordination

• Ticketing Tools and Inventory Management Systems

Experience & Educational required

B. Tech or Diploma in IT

3-5 years’ experience as an IT support Engineer