IT Networking L1 support Engineer

Job Title: IT Networking L1 support Engineer

Shift Timings :8 AM IST to 5 PM IST

Location: Pune, Work from Office

Experience Required:5 - 10 Years

• Act as the initial point of contact for users seeking technical assistance via phone, email, or service desk system.
• Log and track all support requests using the IT ticketing system, ensuring timely updates and resolutions.
• Diagnose and resolve basic hardware, software, printer, and network issues.
• Escalate unresolved issues to 2nd or 3rd level support, providing clear documentation of troubleshooting steps taken.
• Set up and configure desktops, laptops, mobile devices, and peripherals for new and existing users.
• Assist with user account management, including password resets, account unlocks, and access requests.
• Provide support for common applications such as Microsoft Office, Windows, and email clients.
• Follow IT policies, procedures, and security best practices.
• Maintain a knowledge base and contribute to support documentation and FAQs.
• Deliver excellent customer service and maintain a positive user experience.
• Have knowledge of CCTV camera systems, including configuration and installation.
• Configure Windows/servers and resolve end-user device issues.
• Possess knowledge of LAN, WAN, ISP, routers, network switches, and wireless networking.
• Contact ISP/UPS/Camera support in case of any failures or alerts.
• Have a basic understanding of virtualization and end-user experience.

Requirement

1. No Work from home.

2. PUNE office site address – Gate no. 319/1&319/2, Vilege Kuruli Talkhed, Dist, Maharashtra 410501

3. Office timing – 8 AM IST to 5 PM IST

About Programmers.io:

Programmers.io is an ISO 27001 - certified tech company that has been serving Fortune 100 clients globally for over a decade. With 1000 dedicated professionals, we offer comprehensive technological solutions, delivering value and customer satisfaction.

We are an IBM registered business partner with Microsoft Gold and ISO/IEC 27001 certification, We are experts in both legacy (IBMi/AS400) and modern platforms.

Mission and Vision -

At Programmers.io, our vision is to foster a global environment where developers collaborate remotely, cultivating a culture of continuous growth and success. Our diverse team excels in over 100 development skills, spanning Full Stack development, IBM i/AS400, Cloud Services, Shift Left Testing, DevOps, low-code, and AI/ML. We align software solutions with client needs, offering an industry-exclusive Happiness Guarantee with 24/7 support.

Solid Expertise - Programmers.io excels in IBM i/AS400 development, ensuring robust solutions tailored to IBM Power Systems requirements. Our certified professionals bring extensive experience and proficiency to deliver scalable software solutions across diverse industries focusing on digital transformation. Key sectors include:

1. Retail: We collaborate with retail giants to enhance their digital presence and transition into the digital sphere.
2. Insurance: We support insurance companies with intricate calculators, legacy system cloud migration, and real-time edge computing for timely insights and claims processing.
3. Manufacturing: We can help drive manufacturing innovation with predictive maintenance strategies to Industry 4.0 initiatives, optimizing core processes.

At a glimpse:

#Headquester: Dallas, TX

#India offices –Jaipur, Pune, Hyderabad

#We are honored to be recognized and ranked 59th on this year's 2022 SMU Cox School of Business Dallas 100 list of the fastest-growing companies in Dallas-Ft. Worth.

895

1052

2023

1259

2024

2024

For more details: please visit our website: https://programmers.io/

LinkedIn: https://www.linkedin.com/company/programmers-io/