IT Manager

IT Manager

Location: Bangalore

What is Muthoot FinCorp ONE

Muthoot Fincorp ONE, is a fintech startup and SBU of Muthoot FinCorp Ltd., building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance .

Our products are designed to ensure a simple, reliable, and responsive financial environment for our customers. Envisioned to be the most trusted financial service provider, our app has an easy-to-use interface aimed to enhance user experience and comfortable navigation .

Our promoter, Muthoot FinCorp Ltd., is one of the most reputed names in the Fintech industry and has the customers trust in diverse segments like Financial Services, Automotive, Hospitality, Alternate Energy, Real Estate, and Precious Metals .

We continue to uphold the values of our parent, the Muthoot Pappachan Group by providing you with easily accessible services, replete with our unmistakable quality .

Muthoot FinCorp ONE believes in an ownership driven startup culture, where cumulative success is paramount, and each team member is valued and nurtured.

What can you expect

Build the future, Today - Build for scale in an ever-expanding marketplace

Attractive compensation - Attractive salaries and benefits

Perks & other benefits - Wholesome well-being and personal sati sfaction

Work with the brightest minds in the industry - Premium colleges, great pedigree and amazing teams

Dynamic work environment: Stable yet exciting - Constant challenges that test the best in you

Fast-paced growth - Wide exposure, and terrific mentors to accelerate professional growth

What are we looking for
We are seeking an IT Manager to join our team and provide technical support to end-users, maintain an accurate inventory of IT assets, and document the organizations IT systems and processes. The ideal candidate should have excellent communication skills, Team handling, IT management capabilities and a strong technical background to identify and resolve technical issues.

Key Responsibilities :
Provide technical support to end-users and resolve any technical issues they
face.
Maintain an accurate inventory of all IT assets, including hardware and software,
and ensure that they are properly maintained and updated.
Maintain an accurate list of tickets and tasks completed while supporting
end-users.
Identify common recurring issues and create a knowledge repository to help
address these issues.
Maintain accurate and up-to-date documentation of the organizations IT systems
and processes.
Work effectively with other teams to resolve technical issues and implement projects.
Ensure clear and effective communication with teams and stakeholders, including
regular status updates.
Participate in problem-solving efforts and contribute to the development of innovative
solutions to complex technical issues.
Cross-train other team members to increase the overall level of technical expertise in
the team.
Develop and maintain strong technical understanding and expertise in varied areas
of engineering (including own specialization) and share this expertise with others to
enhance overall team performance
Continuously seek opportunities for personal growth and development, including
attending training courses,writing technical blogs,identifying improvement
opportunities and seeking feedback from others.

Requirements:
Bachelors degree in Computer Science or related field

At least 6 years of experience in IT support or related field

Strong technical background in hardware and software troubleshooting

Excellent communication and customer service skills

Proficient in Microsoft Office / O365 and IT ticketing systems

Experience in network support- Firewall rules & policies

Experience in active directory,VPN , Wifi management

Ability to work independently a s well as manage the IT team

Strong attention to detail and documentation skills