IT Lead Administrator

IT Support Professional

Key Responsibilities

Desktop & Application Support

• Install, configure, and troubleshoot Macs, PCs, and peripherals.
• Perform hardware repairs, upgrades, and routine maintenance tasks.
• Maintain Mac images and ensure software compatibility and functionality.
  

Server, Printer & Network Support

• Set up and configure network equipment and perform routine maintenance.
• Manage servers, user accounts, network shares, and access rights.
• Monitor system logs and maintain printers.
  

Configuration & Installation

• Maintain records of installed hardware/software and software library.
• Implement changes to hardware/applications and ensure testing for usability.
• Keep IT documentation updated.
  

Support Request Management

• Investigate, record, and resolve IT support requests.
• Provide detailed diagnostics and escalate complex issues.
• Produce reports on support request volume and nature.
  

Supplier/Vendor Management

• Maintain healthy supplier relationships and negotiate contracts.
• Evaluate and propose new suppliers as needed.
  

Candidate Profile

• Strong knowledge of computer software, hardware, networks, and operating systems (Windows & Mac).
• Experience supporting Adobe Creative Suite (especially Illustrator).
• Excellent troubleshooting, diagnostic, and communication skills.
• Proactive, service-oriented, and highly organized with attention to detail.
• Strong initiative and ambition to grow within the role.
  

Requirements

• Proven experience as an IT Technician or similar role.
• Experience with Mac desktops, servers, and IT infrastructure.
• Proficiency in internet security and data privacy principles.
• Degree in Computer Science, Engineering, or related field.
• Certifications like CompTIA A+, Microsoft Certified IT Professional, or Apple Certified Technician are a plus.
• Excellent written and verbal English skills.