IT Infrastructure Support Specialist

Job Summary

IT Infrastructure Support Specialist

Key Responsibilities

• Hardware & Software Inventory Management

• Maintain accurate records of all IT hardware and software assets.
• Track procurement, deployment, maintenance, and disposal of equipment.
• Conduct regular audits to ensure inventory compliance and availability.

• Subscription & License Management

• Monitor and renew software subscriptions and licenses.
• Ensure license compliance across all systems and users.

• Enterprise Antivirus Management

• Deploy, configure, and monitor antivirus solutions at an enterprise level.
• Respond to and mitigate security threats and malware alerts.
• Ensure systems are updated and protected against vulnerabilities.

• User Account Management

• Create, modify, and deactivate user accounts in Active Directory, email, and other enterprise systems.
• Enforce role-based access and security protocols.

• VPN and Remote Access Setup

• Configure and troubleshoot VPN solutions for secure remote access.
• Support users in accessing systems remotely with minimal downtime.

• System Support & Troubleshooting

• Provide Tier 1 and Tier 2 support for infrastructure-related issues.
• Assist in system updates, patching, and scheduled maintenance activities.

• Documentation & Compliance

• Maintain comprehensive documentation of systems, configurations, and support procedures.
• Ensure adherence to company policies, ITIL best practices, and compliance standards.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 2–5 years of experience in IT support or infrastructure administration.
• Proficiency in Windows OS, Active Directory, Microsoft 365, and remote desktop tools.
• Hands-on experience with antivirus platforms (e.g., Symantec, CrowdStrike, etc.).
• Familiarity with VPN tools (e.g., Cisco AnyConnect, Fortinet, or similar).
• Strong problem-solving and communication skills.

Preferred Skills

• ITIL Foundation certification or equivalent.
• Experience with asset management software.
• Exposure to enterprise security protocols and tools.