IT Infrastructure Lead

IT Systems Manager

• Own Microsoft 365 tenant end to end
  
• Manage Exchange Online, SharePoint, OneDrive, Teams, Azure AD
  
• User provisioning, licensing, security groups, role based access
  
• MFA, conditional access, security and compliance policies
  
• Device management using Intune or equivalent
  

System Migrations

• Lead migrations such as Google Workspace to Microsoft 365
  
• Migrate email, shared drives, permissions, calendars
  
• Plan and execute migrations with minimal downtime
  
• Validate access and data integrity post migration
  
• Document final system state and processes
  

Global IT Operations

• Support US executives and teams remotely
  
• Support India based admin and operations teams on site
  
• Maintain uptime for call center and operations floor systems
  
• Troubleshoot hardware, software, and access issues
  
• Coordinate with internet providers, vendors, and SaaS tools
  

Security and Access Control

• Enforce company wide security standards
  
• Manage onboarding and offboarding
  
• Monitor and mitigate security risks
  
• Maintain audit ready access controls
  

Process and Documentation

• Build SOPs for IT onboarding, access requests, and incident response
  
• Standardize systems across US and India
  
• Reduce dependency on individual knowledge
  
• Support company scaling without chaos
  

Required Experience

• 5 plus years in IT systems or IT operations roles
  
• Strong Microsoft 365 administration experience
  
• Proven experience with Google Workspace to Microsoft 365 migration
  
• Experience supporting 100 plus users
  
• Experience supporting US based businesses from India
  
• Experience in call center or operations heavy environments is a strong plus
  

Required Skills

• Microsoft 365 admin, Exchange Online, Azure AD
  
• Intune or endpoint management tools
  
• Windows and Mac systems
  
• Networking fundamentals
  
• Security best practices
  
• Strong troubleshooting skills
  

Work Expectations

• Based in office in India
  
• Available during US business hours when required
  
• Comfortable supporting executives directly
  
• Clear written and spoken English communication
  

What This Role Is Not

• Not a junior IT support role
  
• Not a passive ticket closer
  
• Not a theory based role
  

owns the systems and outcomes

• Clean, secure, scalable Microsoft 365 environment
  
• Smooth system migrations
  
• Minimal downtime across US and India
  
• Fast resolution for executive and operations issues
  
• Strong documentation and repeatable processes
  

Ideal Background

• IT Systems Manager
  
• Microsoft 365 Administrator
  
• IT Operations Manager
  
• Senior Systems Administrator