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Posted:4 days ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Job Summary:

We are looking for a skilled and customer focused IT Helpdesk Support professional to provide technical assistance to end users. You will diagnose and resolve technical issues, install and configure hardware and software. Ensure smooth IT operations across the organization.


Key Responsibilities:

  • Serve as the first point of contact for users seeking technical assistance via phone, email or helpdesk system.
  • Log and track all support requests using the ticketing system and ensure timely resolution.
  • Troubleshoot hardware, software and networking issues on desktops, laptops, printers, and other devices.
  • Install, configure, and maintain operating systems and software applications (Windows, MS Office, antivirus, etc.).
  • Provide support for email configuration, and remote desktop issues.
  • Set up new user accounts, manage user access and ensure compliance with IT security policies.
  • Maintain IT asset inventory and perform periodic audits.
  • Escalate unresolved issues to appropriate internal teams or vendors.
  • Contribute to documentation of common issues, solutions and helpdesk procedures.


Required Skills & Qualifications:

  • Any graduation
  • 2-3 years of experience in IT Helpdesk or Technical Support role.
  • Knowledge of Windows OS, Office 365, and basic networking.
  • Familiarity with ITSM tools like ServiceNow, ZohoDesk or Freshdesk is an added advantage.
  • Excellent verbal and written communication skills.

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