It Help Desk Technician

Lytegen

3 - 6 years

0 Lacs

mohali

Posted:3 weeks ago| Platform:

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Skills Required

it helpdesk helpdesk it service desk remote support technical helpdesk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Respond to incoming support requests via phone, email, and in-person communication.
Troubleshoot and resolve hardware, software, network, and printing issues.
Assist users with various applications, including Microsoft Office Suite and custom business software.
Document all interactions and resolutions in the service desk management system.
Follow up on pending issues and maintain communication with users until resolved.
Set up and configure new hardware, including desktops, laptops, and peripherals.
Participate in IT projects, including system upgrades and deployments.
Provide orientation and training to new users on IT systems and tools.
Maintain inventory of IT equipment and assist with asset management processes.
Stay informed of new technologies and recommend improvements to existing systems and processes.

Requirements

Experience
: 3-5 years of experience in an IT support or technical help desk role.
Technical Skills
:

Familiarity with Windows and macOS operating systems.
Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP.
Experience with common desktop applications such as Microsoft Office and Google Workspace.
Knowledge of ticketing systems and remote support tools.

Soft Skills
:

Strong communication and interpersonal skills.
Customer-centric attitude with a commitment to user satisfaction.
Ability to work effectively in a team environment and independently.

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