It Help Desk Technician

Artivo Surfaces

2 - 4 years

3 - 4 Lacs

hyderabad

Posted:5 hours ago| Platform:

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Skills Required

azure ad remote support ticketing tools microsoft 365 certified outlook configuration onedrive microsoft certified desktop support teams sharepoint troubleshooting azure

Work Mode

Hybrid

Job Type

Full Time

Job Description

2to3 years of experience in a helpdesk or IT support role, with a proven track record of resolving technical issues.
Exceptional verbal and written English communication skills, with the ability to explain technical concepts to non-technical users.
Hands-on experience with Microsoft Office 365 (O365) administration and troubleshooting (e.g., Outlook, Teams, SharePoint, OneDrive).
Proficiency in Active Directory for user account management, group policies, and permissions.
Familiarity with Windows operating systems and basic networking concepts (e.g., DNS, DHCP, VPN).
Ability to work flexible hours to accommodate Central (CST) to Pacific Standard Time (PST) zones (evening/night shifts IST).
Strong problem-solving skills and attention to detail, with a customer-centric approach to support.
Experience with IT ticketing systems (e.g., ServiceNow, Zendesk, or similar) is a plus.
Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate) are highly desirable.

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