IT & Customer Support Engineer

Position:

Location:

Experience:

Industry:

Note:

About Company:

The client is a leading innovator in the smart hospitality industry, a company dedicated to transforming the way hotels, short-term rentals, and multi-family properties manage their digital infrastructure. Based in Plano, Texas, this organization leverages an AI-powered, cloud-native platform to streamline operations, enhance guest experiences, and optimize property management through cutting-edge IoT solutions.

Key Responsibilities

Internal IT & Asset Management

• Manage company IT assets, including laptops, peripherals, and networking equipment.
• Deploy, configure, and maintain employee laptops, ensuring proper setup of monitoring tools.
• Provide

  remote IT support

  to employees for software and hardware issues.
• Administer and manage

  cloud applications

  such as Google Workspace (Gmail, Drive), Slack, Squarespace (domains), and other SaaS tools used by the organization.
• Ensure

  IT security best practices

  , including endpoint protection, access control, and regular updates.
• Maintain office networking infrastructure, ensuring smooth connectivity and troubleshooting hardware issues.
  

Customer Support & Networking Assistance

• Provide

  remote technical support

  for customers using our smart device solutions.
• Assist hospitality clients with

  network configuration

  , including SSID setups, VLAN assignments, and router/access point configurations.
• Troubleshoot

  network-related issues

  at customer properties and work closely with their IT teams or third-party network vendors to resolve problems.
• Maintain

  documentation and Knowledge base articles

  for network settings, best practices, and troubleshooting procedures.
• Collaborate with the product and engineering teams to

  report bugs and provide feedback

  for product improvements.

Requirements:

Technical Skills:

• Experience managing IT assets,

  laptop deployments, and remote troubleshooting

  .
• Strong understanding of

  networking concepts

  (e.g., VLANs, SSIDs, firewalls, VPNs, DHCP, DNS, and access points).
• Familiarity with

  cloud-based applications

  like Google Workspace, Slack, and domain management platforms.
• Ability to

  remotely configure and troubleshoot routers and access points

  (Ubiquiti, Cisco, TP-Link, or similar).
• Hands-on experience with

  network security

  and basic firewall configurations is a plus.
  

Soft Skills:

• Excellent

  communication and coordination skills

  for working with employees and customers.
• Strong

  problem-solving abilities

  and the ability to work independently.
• Experience working in a

  fast-paced startup environment

  is a plus.
• Willingness to

  learn new technologies and adapt quickly

  .
  

Preferred Qualifications:

• 2+ years of experience in IT support, system administration, or customer support for networking solutions.
• Relevant certifications (CompTIA Network+, CCNA, or equivalent) are a plus.
• Experience supporting smart devices or IoT solutions is beneficial but not required.

Why Join Us?

• Early-stage leadership

  : Build and shape the core technology of a high-growth AI startup.

• High impact

  : Drive the development of an AI-driven product from inception to scale.

• Growth

  : Opportunity to lead and scale the engineering team as we grow.

What We Offer:

• Competitive base salary
• Comprehensive health insurance
• High-impact role with direct influence on company success