IT CRM Rollout Consultant

Responsibilities:

• Interactions with central IT BUILD team, central business and local business users
• Workday split = 70% IT CRM project management and 30% UAT and testing (SQL, GCP, Adobe Campaign...)
• Datawarehouse SQL/json
• GCP (Google Cloud Platform) using big query (Raw data & aggregate calculations and KPIs)
• Adobe Campaign classic v8 & Salesforce Marketing Cloud (one-shot email branding, triggers automation, real-time emails…)
• Roll out new brands, new countries or new CRM features
• Kick off & project management
• Apply the CRM and technical Build specifications
• Support & follow the development team in the roll out process
• Perform technical & integration tests (UAT, end-to-end)
• Manage the go live, monitoring
• Onboard the business users

Profile:

• From 3 years of experience in CRM context (data model configurations & specifications writing, integration flows)
• Project management in an IT and Agile context, coordination of teams (developers, POs, etc.)
• Know how to prioritize, organize, follow-up your project and meets the deadlines and deliverables
• Experience on Marketing Automation tool Adobe Campaign classic v8 or Salesforce Marketing Cloud
• Experience on Google Cloud Platform & Bigquery
• Experience Retail Industry knowledge with ecommerce and loyalty use cases
• CRM marketing campaign management
• JavaScript knowledge
• Consulting posture and communication with both IT teams and Marketing business users
• Friendly mindset to onboard the teams on your projects and meet deadlines
• Project documentation, Confluence, ServiceNow/Jira
• Good technical background
• Full hands-on experience on CRM tools (Salesforce or Adobe)
• Good level on SQL to query and conduct the tests on the DWH, GCP & Adobe databases
• Knowledge of APIs, flat file transfer, Postman integrations
• Anticipate potential impacts: omnichannel, GDPR…
• Fluency in English