IT Administrator – Software Tools & VPN (Remote Support)

Job Summary:

We are seeking a proactive and technically skilled IT Administrator to manage and support software tools and secure VPN access for our remote workforce. The ideal candidate will ensure seamless connectivity, robust security, and efficient support for remote and hybrid teams across multiple platforms and time zones.

Key Responsibilities:

• VPN Management:
• Set up, configure, and maintain VPN solutions (e.g., OpenVPN, Cisco AnyConnect, Fortinet).
• Monitor VPN traffic, troubleshoot access issues, and optimize performance for remote employees.
• Software Tool Administration:
• Manage licensing, installation, and updates of productivity, communication, and collaboration tools (e.g., MS Teams, Slack, Zoom, Google Workspace, Microsoft 365).
• Implement and enforce security best practices across all tools and platforms.
• Remote IT Support:
• Provide Tier 1 and Tier 2 support to remote users for hardware and software issues.
• Monitor ticketing systems and ensure timely resolution of IT support requests.
• Security & Compliance:
• Manage user access, authentication, and encryption protocols to ensure data privacy and network security.
• Conduct audits and ensure compliance with company IT policies.
• System Documentation:
• Maintain detailed documentation of configurations, procedures, and troubleshooting guides.
• Create and update user guides for remote access tools and software.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3+ years of experience as a System/Network/IT Administrator.
• Strong knowledge of VPN technologies and network security protocols.
• Experience supporting cloud-based platforms (AWS, Azure, Google Cloud is a plus).
• Familiarity with remote desktop tools and IT helpdesk platforms (e.g., TeamViewer, AnyDesk, Zendesk).
• Excellent problem-solving, communication, and documentation skills.

Preferred Certifications (Optional):

• CompTIA Network+ / Security+
• Cisco CCNA / CCNP
• Microsoft Certified: Azure Administrator Associate

Job Type: Full-time

Pay: ₹15,000.00 - ₹40,000.00 per month

Experience:

• Software Tools & VPN (Remote Support): 5 years (Required)

Work Location: In person