IPB EMPLOYEE & CLIENT EXPERIENCE LEAD

As an IPB Employee & Client Experience Lead (Vice President) within AWM Finance & Business Management in India, your role involves delivering a first-class experience for IPB employees, clients, and prospects across all channels. You will partner with stakeholders to continuously improve every interaction, drive key initiatives, manage communications for senior leadership, and lead a team. Your enthusiasm for enhancing employee and client experiences, driving innovation, and fostering a culture of continuous improvement will be crucial for success in this role. Your responsibilities will include partnering with functional areas to execute business strategies, support senior management, and coordinate resources effectively. Key Responsibilities: - **Team Leadership:** - Lead a team, provide clear direction, career development, and support. - Oversee all activities, handle new requests, and ensure adequate holiday coverage within the team. - Propose and implement initiatives to improve efficiency and effectiveness. - **Technical and Digital Transformation Expertise:** - Apply skills in Tableau, Alteryx, Python, Excel, and digital tools for process automation. - Enhance client and employee experiences through digital transformation. - Familiarity with surveys and Qualtrics is a plus. - **Data Analysis and Reporting:** - Interpret datasets, conduct analyses, and produce key metrics and presentations for senior management. - Ensure attention to detail and logical thought processes in reporting. - **Internal and External Communications:** - Deliver accurate, timely, and polished communications to internal and external audiences. - Maintain detailed reporting and tracking ensuring high standards are met. - **Proactive Ownership:** - Ensure accuracy and timeliness in all deliverables. - Take initiative in problem-solving and decision-making to drive project success. - **Strategic Support and Stakeholder Engagement:** - Collaborate with senior leaders to drive strategic priorities. - Articulate complex data findings to diverse stakeholders. - Engage with global stakeholders to address challenges and implement best practices. - **Process Improvement and Risk Management:** - Participate in initiatives to enhance business processes. - Identify and mitigate risks, ensuring operational integrity. - **Program and Stakeholder Management:** - Lead multiple projects with a focus on timely completion. - Build strong relationships with stakeholders and facilitate effective communication. Required Qualifications, Skills, and Capabilities: - Bachelors/Masters degree with over 12 years of relevant experience. - Proficient in Tableau, Alteryx, Python, and Advanced Excel. - Experience driving operational change and strategic initiatives in financial services. - Proven leadership abilities with a track record of delivering results on time. - Polished English language skills and attention to detail. - Strong business acumen and technical literacy. - Experience managing a team and providing direction. - Skilled in identifying areas for process improvement and enhancing efficiencies. - Strong ability to articulate and demonstrate thoughtful rationale in design decisions.,