International Voice process||Sutherland-Night Shift-Tenured-Immediate

Dear Candidate, Sutherland is hiring experienced candidates for international voice process into night shift for technical support voice role(Work from office culture).

12th education passed can apply, but must posses excellent English speaking skills.

Candidates from Chennai please apply.

Strictly no direct Walk-ins

Please don't call to the below number, instead send your resume to 7338700398 with the below details:

* How many months or years of experience into international voice process?

* Are you interested in Voice Process?

* Are you an immediate joiner?

* Your location name in Chennai?

* Are you comfortable with night shift? (The shift may start anytime between 6 Pm to 1 Am- extended for 9 hours)

* Are you comfortable with work from office culture?

Requirements

:* 12th passed or degree is fine

* Excellent communication in English

* Willing to work in night shifts

* Must have basic technical trouble shooting skills.

Job Description:

• Be the primary point of contact for our Business-to-Business customers through Voice.
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels .

Thanks and Regards,

Swathi.R

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com