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VXI Global Solutions Llc
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International Voice Process- Technical Support

International Voice Process- Technical Support

VXI Global Solutions Llc

0 - 2 years

|

2 - 3 Lacs

Posted:2 weeks ago| Platform:

Apply

Skills Required

International Voice Process International Technical Support Voice Process Voice Support US Process Inbound Voice Process Upselling Bpo Voice Technical Support Technical Voice Process International Voice Us Voice Process International Calling International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Provide technical support to international customers through phone calls, emails, or chats.
Troubleshoot and resolve customer issues related to software products, hardware devices, and network connectivity.
Collaborate with internal teams to escalate complex cases and ensure timely resolution of customer complaints.
Upsell/cross-sell relevant products or services based on customer needs.

Desired Candidate Profile

0-2 years of experience in an International Voice Process environment.
Strong communication skills in English language for effective interaction with customers from diverse backgrounds.
Ability to work flexible shifts including rotational shifts as per business requirements.
Basic knowledge of computer applications such as MS Office Suite (Word, Excel, PowerPoint).
Willingness to learn new technologies and adapt quickly in a fast-paced environment.

Hiring process -

HR round

Versant Voice

Operation round

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VXI Global Solutions Llc

VXI Global Solutions Llc

Primary and Secondary Education

WICHITA Kansas

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