International VOICE Process @PUNE

Job Description

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING MNCs Candidates residing in Pune and Bangalore may apply for the same & outstation candidates need to relocate to Pune/Bengaluru . NOTE:- NEED IMMEDIATE JOINERS ONLY NEED EXCELLENT ENGLISH COMMUNICATION ANY ENGLISH COMMUNICATION COURSE FOR FRESHER'S WOULD BE PREFFERED FOR EXPERIENCED CANDIDATES NEED INTERNATIONAL EXPERIENCE ONLY Job Description Location :-PUNE-- Hinjewadi Phase - 2, BANGALORE-- Electronic City Eligibility:- Graduates Freshers and Exp both can apply Salary:- Rs 4.5 LPA to Rs 5.75 LPA Working Days :-5 days working with Cab facility . ROLES AND RESPONSIBILITIES Customer Interaction: Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance: Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building: Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location . HR Reba -9628373764 HR Areesha- 9628373763 HR Divya - 9821182650 HR Vanshika - 9628373762 HR Siya -- 7565006263 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##