International Voice Process @Bengaluru

Greetings from KVC CONSULTANTS LTD

HIRING FOR LEADING ITES MNCs - INTERNATIONAL VOICE in Bangalore Location.

NOTE:-

NEED EXCELLENT ENGLISH COMMUNICATION

NEED IMMEDIATE JOINERS

FRESHERS ALSO ELIGIBLE

VIRTUAL & PHYSICAL INTERVIEW OPTION

International Voice Process

LARGEST ITES MNC IN INDIA AND TOP 200 IN WORLD -

ELIGIBLE-- GRADUATES/UNDERGRADUATES

MINIMUM 1 YEAR OF EXPERIENCE REQUIRED

SALARY UPTO RS 4.5 LPA- Rs 6 LPA

5 DAYS WORKING- /// 2 WEEK OFFS / ROTATIONAL SHIFTS

ONE WAY CAB AVAILABLE +TA +PF

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International Voice Process (BANGALORE, ELECTRONIC CITY)

LARGEST INFORMATION TECHNOLOGY SERVICES CO IN INDIA WITH PRESENCE IN BPO.

ELIGIBLE-- GRADUATES

MINIMUM 6 MONTHS EXPERIENCE REQUIRED

SALARY UPTO RS 3.9 LPA-5.75 LPA

5 DAYS WORKING-- 2 WEEK OFFS / ROTATIONAL SHIFTS

Both WAY CAB AVAILABLE

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ROLES AND RESPONSIBILITIES

Customer Interaction:

Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.

Address customer concerns and provide relevant solutions, ensuring satisfaction.

Issue Resolution:

Identify customer problems or concerns and offer timely and effective solutions.

Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

Performance Metrics:

Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).

Continuously work towards improving personal and team performance through self-assessment and feedback.

Handling Difficult Situations:

Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.

Offer empathetic solutions, ensuring a positive customer experience despite challenges.

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" Note:- T

DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - Bangalore WITH YOUR RESUME .

HR AREESHA 9628373763

HR DIVYA 9821182650

HR Vanshika 9628373762

HR YAGYANSHI 9821182648

HR SIYA 7565006262

## NO PLACEMENT CHARGES

## DIRECT INTERVIEW

## IMMEDIATE JOINING